Accounts Receivable Specialist

Kelly Services; Roanoke (VA); A distancia; USD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Kelly Services is seeking an experienced Accounts Receivable Specialist (Collections) for a 6-month remote assignment. You will manage an assigned portfolio, perform outbound collections, and collaborate with sales teams to ensure timely collections while maintaining customer relations.

The ideal candidate has 2+ years in credit/collections or AR, strong Excel skills, and the ability to work independently in a remote, EST-friendly environment.

Formación

• 2+ years in credit/collections or customer-facing AR
• Experience with outbound collections calls required
• Strong analytical, investigative and decision-making skills
• Proficiency in MS Office and business software systems
• Excellent communication and interpersonal skills

Responsabilidades

• Manage portfolio of accounts and collect receivables by analyzing open balances and contacting customers
• Achieve Days Sales Outstanding (DSO) and past-due invoice goals
• Resolve billing errors, cash application discrepancies, and reconciling accounts
• Address and resolve customer claims and disputed items; provide feedback to reduce future errors
• Analyze payment trends and escalation issues; place accounts on credit hold when appropriate
• Provide guidance on exposure and risk related to accounts receivable
• Handle calls, chat, and email during peak periods to support productivity
• Support continuous improvement initiatives in the department

Conocimientos

Outbound collections

Customer-facing

Analytical

Negotiation

Educación

Associate degree in business or related field

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

Job Title: Accounts Receivable Specialist (Collections)

Company: Kelly Services

Employment Type: Temporary (6 Months)

Location: Remote (Eastern Standard Time Zone Preferred)

Work Schedule: Monday – Friday, 8:30 am – 5:00 pm

Position Summary

Kelly Services is seeking an experienced Accounts Receivable Specialist for a 6-month temporary, remote assignment supporting Client's commercial customers. The successful candidate will be responsible for outbound collections calls, account portfolio management, and resolution of receivables, maintaining open communication with customers and sales teams to ensure timely and profitable collections while upholding positive customer relations.

Essential Duties & Responsibilities

• Manage assigned portfolio of accounts; collect receivables by analyzing open balances and contacting customers.
• Achieve assigned Days Sales Outstanding (DSO) and past-due invoice goals.
• Resolve issues including account reconciliation, billing errors, and cash application discrepancies.
• Address and resolve customer claims and disputed items, providing feedback to mitigate future errors.
• Analyze payment trends and escalation issues as necessary.
• Place accounts on credit hold when appropriate.
• Provide guidance on exposure and risk related to accounts receivable.
• Manage incoming calls, chat, and email correspondence during peak periods to support productivity goals.
• Minimize losses from bad debt and communicate regularly with field operations and commercial sales teams.
• Participate actively in department continuous improvement initiatives.

Education, Experience, & Qualifications

• Associate degree in a Business-related field preferred, or equivalent experience.
• Minimum 2+ years in a credit/collections or customer-facing accounts receivable role.
• Experience with outbound collections calls and accounts receivable required.
• Proficiency in Microsoft Excel, Word, Outlook, and business software systems.
• Strong analytical, investigative, and decision-making skills with attention to detail.
• Effective negotiation and deduction management abilities.
• Collaborative attitude with capability to work independently or in a team environment.
• Excellent professional communication and interpersonal skills.
• Capacity to adapt to changing environments and interact effectively in challenging situations.
• Demonstrated ability to define problems, identify solutions, and follow through to completion.

Kelly Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affinity Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.