Accounts Receivable Specialist

Kelly; Roanoke (VA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly Services is seeking an experienced Accounts Receivable Specialist for a 6‑month remote assignment supporting Client's commercial customers. The role involves outbound collections calls, portfolio management, and timely resolution of receivables while keeping open lines of communication with customers and sales teams.

The ideal candidate will have 2+ years in credit/collections or AR, proficiency in MS Excel/Office, and strong analytical and negotiation skills to minimize losses and improve

Qualifications

• Associate degree or equivalent experience preferred.
• 2+ years in credit/collections or AR role.
• Experience with outbound collections calls.
• Proficiency in MS Office and business software systems.
• Strong analytical, negotiation, and communication skills.

Responsibilities

• Manage portfolio of accounts and collect receivables.
• Aim for DSOs and past-due invoice goals.
• Resolve billing errors and cash application discrepancies.
• Handle customer claims and disputed items; provide feedback.
• Monitor payment trends and escalate issues as needed.
• Place accounts on credit hold when appropriate.
• Communicate risk related to accounts receivable.
• Coordinate with sales and operations during peak periods.
• Participate in department process improvements.

Skills

Customer service

Negotiation

Attention to detail

Analytical thinking

Education

Associate degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Title: Accounts Receivable Specialist (Collections)

Company: Kelly Services

Employment Type: Temporary (6 Months)

Location: Remote (Eastern Standard Time Zone Preferred)

Work Schedule: Monday - Friday, 8:30 am - 5:00 pm

Kelly Services is seeking an experienced Accounts Receivable Specialist for a 6-month temporary, remote assignment supporting Client's commercial customers. The successful candidate will be responsible for outbound collections calls, account portfolio management, and resolution of receivables, maintaining open communication with customers and sales teams to ensure timely and profitable collections while upholding positive customer relations.

Essential Duties & Responsibilities

• Manage assigned portfolio of accounts; collect receivables by analyzing open balances and contacting customers.
• Achieve assigned Days Sales Outstanding (DSO) and past-due invoice goals.
• Resolve issues including account reconciliation, billing errors, and cash application discrepancies.
• Address and resolve customer claims and disputed items, providing feedback to mitigate future errors.
• Analyze payment trends and elevate issues as necessary.
• Place accounts on credit hold when appropriate.
• Provide guidance on exposure and risk related to accounts receivable.
• Manage incoming calls, chat, and email correspondence during peak periods to support productivity goals.
• Minimize losses from bad debt and communicate regularly with field operations and commercial sales teams.
• Participate actively in department continuous improvement initiatives.

Education, Experience, & Qualifications

• Associate degree in a Business-related field preferred, or equivalent experience.
• Minimum 2+ years in a credit/collections or customer-facing accounts receivable role.
• Experience with outbound collections calls and accounts receivable required.
• Proficiency in Microsoft Excel, Word, Outlook, and business software systems.
• Strong analytical, investigative, and decision-making skills with attention to detail.
• Effective negotiation and deduction management abilities.
• Collaborative attitude with capability to work independently or in a team environment.
• Excellent professional communication and interpersonal skills.
• Capacity to adapt to changing environments and interact effectively in challenging situations.
• Demonstrated ability to define problems, identify solutions, and follow through to completion.

Kelly Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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