Accounts Receivable Specialist

First Staff Services; Parsippany-Troy Hills (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

First Staff Services is seeking a billing assistant to help manage a shared AR/billing inbox and prioritize requests for timely customer responses.

You will handle billing-related calls, assist customers with payment issues, and work with billing systems to generate invoices and update contact information while coordinating with Underwriting and Operations to resolve requests.

Qualifications

• Experience in accounts receivable or billing is preferred.
• Ability to prioritize requests and manage inbox.
• Experience handling payment issues and online payments.

Responsibilities

• Assist in managing a shared accounts receivable/billing email inbox, prioritizing requests and assigning them to team members.
• Handle billing related phone calls and assist customers in resolving payment issues (including online payment assistance).
• Work with the billing system to process tasks such as invoice generation and contact updates.
• Communicate with Underwriting & Operations to help resolve billing related requests/issues.

Skills

Customer service

Billing knowledge

Communication

Invoice processing

Cross-functional collaboration

Tools

Billing software

Job description

Job Description

Job Description

Assist in managing a shared accounts receivable/billing email inbox, prioritizing requests, assigning requests to team members, when appropriate, and responding to our customers timely.

Handle billing related phone calls and assist our customers in resolving payment issues (including online payment assistance).

Work with the billing system in processing various tasks, including invoice generation, billing contact updates and other transactions as needed.

Communicate with other departments (Underwriting & Operations) as needed to help resolve billing related requests/issues.