Our client is searching for an Accounts Receivable Specialist for their company located in North Houston. The salary range is $25-$30 per hour.
Duties/Responsibilities:
Customer Setup & Credit
- Set up new customer accounts with the legal name, billing and shipping addresses, AP contact, email, phone, tax status and approved terms.
- Process creditapplications, run credit reports, check trade references, and recommend credit limits and terms for management approval.
- Keep new customers COD until terms are approved,and make sure Sales does not promise terms before approval (typical approved terms: Net 30).
- Maintain credit limits and payment terms in QuickBooks. Never change terms, billing emails, AP contacts, remittance addresses or payment instructions without authorization.
Invoicing
- Review completed jobs daily and confirm everything before invoicing.
- Verify every invoice before sending: customer, sales order or job number, PO, quantity, color, pricing, freight, tax treatment, deposits, credits, and rush or additional charges.
- Email invoices to the correct customer contacts with any documentation the customer requires to pay: PO, packing slip, bill of lading, proof of delivery, photos, signed receiving documents.
- Send customer statements as needed, and only after confirming payments and credits are applied and known errors are corrected.
Payments, Deposits & Cash Application
- Review and apply check, ACH, credit card and otherapproved payments daily, using remittance information to match the correct invoices.
- Process credit card payments throughcompany’s approved process and handle card information securely.
- Collect and record the 50% depositon retail orders. Apply commercial paymentsaccording to each account's approved terms (upon completion, COD, Net 30 or other approved terms).
- Reconcile daily depositsto QuickBooks and research any difference immediately.
- Research unapplied payments, short payments, deductions and duplicate payments. Keep balances open, until an authorized credit is issued.
- Process returnedchecks: notify management, reversethe payment, restorethe balance, record bank fees and request replacement payment.
Collections & Credit Holds
- Review the ARaging weekly (Current, 1-30, 31-60, 61-90, Over 90 days) and find out why each past-due invoice is unpaid.
- Run the collections sequence: friendly reminder, then a second written request and a call to the AP contact, then internal escalation and a formal collection notice, then third-party collections when management directs.
- Place accounts on credit hold according to company policy,notify Sales, mark current jobs PAST DUE or CREDIT HOLD, and stop material release unless authorized.
- Prepare liens when management directs.
- Monitor large-balance accounts for total exposure, payment commitments, disputes and release risk.
- Document every collection contact: date, person, method, payment commitment, dispute, expected payment date, follow-up date and hold status.
Disputes, Credits & Refunds
- Research disputedinvoices with Sales, Production and Shipping, respond to the customer with supporting documentation, and elevate anything unresolved.
- Issue credit memos and refunds only with a documented reason,the required approval and a verified account balance, never simply because a customer asks.
- Run AR reports, communicate account status to management, and complete the month-end AR review.
- Escalate immediately: large past-due balances, broken payment promises, refusals to pay, significant disputes, returned checks, duplicate or misapplied payments, suspected fraud, unusual banking-change requests, and material at risk of release while on hold.
- Scan and file all AR documentation, and never leave sensitive payment information unsecured.
- Complete the daily AR closing checklist.
- Support migration of AR processes into the company’s new ERP/CRM platform and keep the AR SOP current.
- Perform other related duties as assigned.
Requirements:
- 3+ years of hands-on accounts receivable experience, including both billing and collections.
- Hands-on QuickBooks experience: invoicing, receiving and applying payments, credit memos, statements and AR aging.
- B2B collections experience, including firm, professional past-due conversations with customers.
- Willingness to enforce credit holds and hold firm on terms with customers and internal Sales.
- Intermediate Excel skills: sorting, filtering, lookups and building an aging report.
- High attention to detail. Able to reconcile documents and catch discrepancies before they reach the customer.
- Clear written and verbal communication with customers and internal teams.