Accounts Receivable Representative

blueStone Solutions Group; City of Rochester (NY); Hybrid; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

blueStone Solutions Group in Rochester, NY is seeking a Billing/Accounts Specialist to maintain knowledge of products and systems, resolve client billing and service concerns, and communicate with clients by phone and email.

You will work with active clients to understand past due balances, negotiate payment arrangements, and coordinate with internal teams to resolve issues, ensuring timely and accurate revenue tracking.

Qualifikationen

• Experience in billing and collections or revenue-related roles.
• Strong communication via phone and email with clients.
• Ability to analyze accounts and determine resolution paths.

Aufgaben

• Developing and maintaining knowledge of company products and systems to make accurate revenue decisions.
• Fielding and resolving billing and service concerns from clients and external partners.
• Working with active clients to understand past due balances, billing concerns, and financial challenges.
• Negotiating payment arrangements and resolutions within guidelines.
• Partnering with internal service and sales teams to research and resolve client billing or service concerns.
• Researching and analyzing customer accounts to support problem solving.
• Communicating with clients by phone and written means and completing related follow-up work.

Kenntnisse

Billing knowledge

Customer service

Financial analysis

Jobbeschreibung

The right person has…

• Developing and maintaining knowledge of company products and corresponding systems to make accurate revenue decisions.
• Fielding and resolving billing and service concerns from clients and external partners.
• Working with active clients to understand circumstances surrounding past due balances, including billing concerns, service issues, and financial challenges.
• Negotiating solutions with clients, including payment arrangements and other appropriate resolutions within established guidelines.
• Partnering with internal service and sales teams to research and resolve client billing or service concerns.
• Researching and analyzing customer accounts and individual client circumstances to support problem solving.
• Communicating with clients through phone and written communication and completing related account follow-up and administrative work.

Shift:

During training, 8a-5p Monday through Friday.

Upon completion of training, 11am - 8pm.

Hybrid - Tuesday - Thursday onsite, Monday & Friday remote