Accounts Receivable Operations Specialist

GreenPages; United States; Remote; Full time

Job summary

A leading strategic digital technology services provider is seeking a Receivable Operations Specialist to manage invoicing and collections. This fully remote role requires excellent organizational skills and the ability to communicate effectively with customers. The ideal candidate will have a strong background in billing and accounts receivable, with a focus on customer satisfaction and timely communication.

Qualifications

• Minimum of two years experience in a role such as Billing Analyst or Accounts Receivable.
• Familiar with Managed, Cloud and Professional Services concepts.

Responsibilities

• Invoicing and managing collections for outstanding accounts.
• Contact customers to collect overdue payments.
• Analyze customer accounts to identify overdue balances.

Skills

Billing and payment discrepancies

Communication

Organizational skills

Analytical skills

Time management

Education

Four-year degree

Tools

Microsoft Office

NetSuite

Salesforce

Job description

Blue Mantis Receivable Operations Specialist

Blue Mantis is seeking a Receivable Operations Specialist responsible for invoicing and managing collections for outstanding accounts. This role involves ensuring contracted coverage and inventory of services are maintained and accurately invoiced on a scheduled and recurring basis. Additional responsibilities include contacting customers to collect overdue payments and maintaining accurate records of all collection activities.

Department

Blue Mantis

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

Compensation

$30.29 - $31.25 / hour

Key Responsibilities

• Invoice recurring contract services (primarily Managed and Cloud Services) and time and materials labor with complete accuracy.
• Support internal and external requests regarding contracted coverage information such as devices and quantities of services and technologies under agreement.
• Communicate timely and set proper expectations with all stakeholders.
• Contact customers to collect overdue payments.
• Maintain accurate records of all collection activities.
• Analyze customer accounts to identify overdue balances.
• Prepare and send out invoices and account statements.
• Identify and escalate high-risk accounts to management.
• Conduct credit checks on new and existing customers.
• Handle customer inquiries and disputes professionally.

Additional Job Responsibilities

• Create ad-hoc reports and participate in special projects to support overall financial operations.
• Collaborate with various departments on contract renewals and billing requirements.
• Interact with Sales teams to clarify invoices.
• Focus on customer satisfaction and find creative solutions to customer requests.
• Provide miscellaneous financial services support as needed.

Skills, Knowledge & Expertise

• Resolve billing and payment discrepancies.
• Send out invoices and account statements.
• Work independently and as part of a team.
• Proficiency in Microsoft Office, especially Excel.
• Minimum two years' experience in roles like Billing Analyst or Accounts Receivable.
• Four-year degree or equivalent experience.
• Familiarity with Managed, Cloud, and Professional Services concepts, including recurring revenue.
• Experience with IT Service Management platforms, NetSuite, and Salesforce preferred.
• Excellent communication skills and ability to interact across organizational levels.
• Strong organizational skills and attention to detail.
• Self-starter capable of managing time in a virtual environment.

Note: Agencies/third parties are not solicited at this time. All candidate information from agencies will be considered property of Blue Mantis unless there is a current authorized vendor contract.

About Blue Mantis

Blue Mantis is a digital technology services provider with over 30 years of experience in managed services, cybersecurity, and cloud solutions. Headquartered in Portsmouth, NH, it serves over 1,200 clients across various industries and is backed by Abry Partners.

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