Operational Specialist

Zeektek; United States; Remote; Full time

Job summary

A leading company seeks a Production Operations Specialist for a 12-month remote contract. The role demands expertise in Data Analytics, ServiceNow, and Power BI, along with strong communication and problem-solving skills. Candidates should have a Bachelor's degree and relevant experience in healthcare. Responsibilities include monitoring DTM dashboards, communicating with stakeholders, and identifying compliance risks. This position offers a competitive pay range based on skills and experience.

Qualifications

• 4-6+ years of DTM experience required.
• Experience in customer service in healthcare contact center.

Responsibilities

• Monitors DTM dashboards and follows related action items.
• Communicates with DTM product owners and stakeholders.
• Identifies trends and performs data analysis.

Skills

Data Analytics

ServiceNow

Process Improvement

Investigative Mindset

Clear Communication

Team Player

Power BI

Multitasking

Organization

Time Management

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Suite

Job description

This range is provided by Zeektek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $34.00/hr

We have a 12 month contract with opportunity to extend for a Production Operations Specialist, must have 4-6+ years of DTM experience, ServiceNow user experience, PowerBI reporting experience and Microsoft Suite – intermediate with Excel. 100% Remote.

• Must Haves:Data Analytics and ServiceNow as a user required
• Process Improvement
• Investigative mindset, clear communication, team player
• Power BI reports as a user
• Nice to haves:Healthcare/managed healthcare experience
• QA testing
• Ability to multitask
• Ability to de-escalate situations
• organization and time management
• Disqualifiers:Not having enough business exposure

Responsibilities:

• Daily responsibilities:Monitors DTM dashboards daily and follows the steps for related action items
• Communicates with DTM product owners, sponsors and other stakeholders so that issues and solutions are understood and addressed
• Investigates alerts, works with requesters and job owners to close alerts
• Monitors DTM inbox
• Works under guidance of DTM Leads and Product Owners
• Performs some basic and end-user testing to ensure DTM functionalities are intact
• Identifies trends and patterns and does research on trends and patterns, be self-driven on data analysis, visualization and reporting
• Identifies potential compliance risks and notifies DTM Product Owners and Leads
• Brings ideas on automation/optimization for performance improvement
• Performance Metrics:
• Reduction in Critical Alerts in line with DTM target
• Meet minimum individual target set for Critical Alerts Removal for any given week
• Zero escalation from stakeholders on timeliness of response and resolution
• This role is unique because it requires a unique blend of technical expertise, proactive research, and cross-functional collaboration.

About this role:

Data Transmission Management (DTM) team is accountable to ensure compliance for Managed File Transfer (MFT) jobs, as per the Data Exchange Policy with a third party, be it a supplier, provider or others. Any such meta data non-compliance is flagged in DTM system and this operator position is going to be responsible to work with MFT job owners / stakeholders.

Job Description:

Job Profile Summary

Position Purpose:

This position supports the implementation and/or drives the ongoing operational maintenance of assigned product(s) or service area(s) through communication and solid relationship management with internal and external stakeholders, identifying opportunities for integrated process improvement, escalating issues as necessary, and supporting the success of the product. Creates and maintains reporting tools to effectively analyze and develop process improvement opportunities that enhance the operational effectiveness of the product(s) or service area(s).

Education/Experience:

Required A Bachelor's Degree in business administration / related field

Required or equivalent work experience

Candidate Experience:

Required 2+ years of experience in Leading or supporting projects in the following areas: Benefits, Product Management, Marketing and Sales, Strategic Planning, and/or Project Management

–OR-

Data analysis and process improvement in the following areas: Benefits, Healthcare or Regulatory/Government Affairs

-OR-

Vendor management or oversight; preferably with healthcare vendors

Required 2+ years of experience in customer service experience in a healthcare contact center or customer service environment dealing with claims, grievances pharmacy and appeals authorizations in one or more of the following: Medicare, Medicaid, PDP, Exchange etc.

Preferred Other Experience in health care or managed care environment

Preferred Other Experience working the state reporting, regulatory/government affairs

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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