Senior Customer Operations Specialist

eBay; Nevada (IA); Remote; Full time

Job summary

Join a leading company as a Senior Customer Operations Specialist, where you'll manage customer transactions and liaise with technical teams. This full-time remote position offers a dynamic work environment and opportunities for growth in the technology and automotive sectors.

Benefits

401(k) eligibility

Paid time off benefits

Parental leave

Target bonus

Restricted stock units

Qualifications

• 1-3+ years of operations or customer support experience.
• Experience in technology and automotive industries preferred.

Responsibilities

• Manage vendors and internal activities during sales.
• Serve as a product expert and liaise with engineering.
• Prepare custom sale documentation.

Skills

Effective communication

Problem-solving

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

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Join to apply for the Senior Customer Operations Specialist role at eBay

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring for 2 exceptional Sr Customer Operations Specialists who will own various key components of a Caramel transaction and serve as a leading voice of the company to our customers.

What You Will Accomplish

• Manage various vendors and internal activities throughout sales to lead customers through the Caramel checkout process
• Be the product/technical expert for customers. This can mean liaising with the engineering team to triage product issues customers may be facing, advising customers of workarounds, and ultimately translating technical solutions to customer-friendly language
• Manage customer financing, from working with lenders to enhance and adjust customer approvals to collaborating with customers and lenders to collect and submit critical documentation
• Prepare custom sale documentation, including state, federal and dealer forms
• Providing direct phone support to customers as required, especially during times of high volume
• Serve as an escalation point for customer service when more complex solutions are required
• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
• Enhance our customer and operations Knowledge Base
  
  
  

What you will bring: (limit to 6 bullets)

• Bachelor’s degree or equivalent preferred
• 1-3+ years of operations or customer support experience, ideally within the technology and automotive industries
• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
  
  
  

Where & When You Will Work

• Remote from the US, based in Pacific or Mountain time zones
• Schedule Options (one of each needed)
• Tuesday to Saturday; T-F 11am-7pm PT and Saturday 9-5 PT
• Monday - Friday, 11am-7pm PT
  

The base pay range for this position is expected in the range below:

This is a full-time, hourly position. Hourly rate varies by US State. NV - $26-28/hr, AZ - $25-26/hr.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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