Accounts Receivable Operations Specialist

Blue Mantis, Inc.; New Hampshire; Remote; Full time

Job summary

A leading company is seeking an Accounts Receivable Operations Specialist to manage invoicing and collections. This role requires strong communication and organizational skills, along with experience in billing and accounts receivable. The ideal candidate will work remotely and ensure timely invoicing while maintaining accurate records. If you have a degree and a passion for customer satisfaction, apply now!

Qualifications

• Minimum of two years experience in Billing Analyst or Accounts Receivable.
• Familiar with Managed, Cloud, and Professional Services.

Responsibilities

• Invoicing recurring contract services accurately and timely.
• Contact customers to collect overdue payments.
• Maintain accurate records of collection activities.

Skills

Billing and payment discrepancies

Communication

Organizational skills

Analytical skills

Time management

Education

Four-year degree or equivalent

Tools

Microsoft Office

NetSuite

Salesforce

Job description

Accounts Receivable Operations Specialist

Department: Blue Mantis

Employment Type: Full Time

Location: Remote

Compensation: $30.29 - $31.25 / hour

Description

Blue Mantis’ Receivable Operations Specialist is responsible for invoicing and managing collections for outstanding accounts. A key component of this role involves ensuring contracted coverage and inventory of services are maintained and accurately invoiced on a scheduled and recurring basis. Additional key responsibilities include contacting customers to collect overdue payments and maintaining accurate records of all collection activities.

Key Responsibilities

• Invoices recurring contract services (primarily Managed and Cloud Services) and time and materials labor on a timely basis, Procurement, and Professional Services with complete accuracy.
• Supports internal and external requests regarding contracted coverage information such as devices and quantities of services and technologies under agreement.
• Provides timely communication and sets proper expectations to all stakeholders.
• Contact customers to collect overdue payments.
• Maintain accurate records of all collection activities.
• Analyze customer accounts to identify overdue balances.
• Prepare and send out invoices and account statements.
• Identify and escalate high-risk accounts to management.
• Conduct credit checks on new and existing customers.
• Handle customer inquiries and disputes professionally.

Job Responsibilities

• Creates ad-hoc reports and participates in special projects to support overall Financial Services Business Operations.
• Collaborates with various departments in support of contract renewals.
• Collaborates with various departments regarding billing requirements and use-cases for development.
• Interacts with Sales Executives and Inside Sales when needed to clarify invoices.
• Focus on customer satisfaction, and willing to find creative solutions to customer requests that may differ from current process.
• Provides miscellaneous financial services support as needed.

Skills, Knowledge & Expertise

• Resolve Billing and payment discrepancies.
• Sending out invoices and account statements.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel.
• A minimum of two years experience in a role such as Billing Analyst, Accounts Receivable.
• Four-year degree or the equivalent combination of education and work experience is required.
• Familiar with standard concepts, practices, and procedures within Managed, Cloud and Professional Services including a firm understanding of recurring revenue.
• Experience with an IT Service Management platform, NetSuite and Salesforce preferred.
• Excellent verbal and written communication skills and proven ability to interact and communicate with personnel across all levels of an organization.
• Strong organizational skills with an ability to manage competing demands in a fast-paced environment .
• Proficiency in use of Microsoft Office applications (Word, Excel, PowerPoint).
• Attention to detail, accuracy, and strong organizational, analytical and time management skills are essential.
• Self-starter with the ability to work in a virtual environment and manage their time accordingly.

Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.