Accounts Receivable/Interline Specialist 1

sefl; Lexington (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

SEFL in Lexington, SC seeks an Accounts Receivable/Interline Specialist 1 responsible for handling and resolving requests, disputes, and complaints from internal and external customers via email or phone. You will oversee timely processing of reconsignments and freight terms disputes, and obtain proper authority to adjust deliveries and invoices.

You will communicate with customers, carriers, and internal teams; perform research to properly address inquiries; use analytical skills to correct

Qualifications

• High School Diploma or GED required.
• Experience in collections and/or accounts payable or receivable preferred.
• Customer service and transportation industry experience preferred.

Responsibilities

• Handle and resolve requests, disputes, and complaints via email or phone.
• Process reconsignments and freight terms disputes promptly.
• Provide accurate and timely responses to inquiries from customers.
• Oversee email management system for request distribution.
• Cross-train on Interline processes.

Education

High School Diploma or GED

Job description

As an Accounts Receivable/Interline Specialist 1, you will be responsible for handling and resolving requests, disputes, and complaints received via email or phone call from internal and external customers. Also responsible for the timely processing of reconsignments and freight terms disputes.Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous experience in collections and/or accounts payable or receivable. Previous experience in customer service and the transportation industry is also preferred.

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc