Local Collections Specialist 2

Southeastern Freight Lines; Lexington (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Southeastern Freight Lines is seeking a Local Collections Specialist 2 in Lexington, South Carolina. You will manage collections of non-national accounts and resolve billing problems, ensuring timely payments.

The ideal candidate will possess a High School Diploma or GED, along with two years of experience in collections or a related field. Experience in transportation is preferred. In this role, effective communication with customers and internal teams will be crucial.

Qualifications

• Two years of experience in collections or related field.
• Experience in the transportation industry preferred.

Responsibilities

• Responsible for collections of outstanding accounts receivable.
• Resolve customer billing problems including disputes.
• Update and maintain collection system notes.

Skills

Collections skills

Communication

Analytical skills

Basic Excel

Education

High School Diploma or GED

Job description

As a Local Collections Specialist 2, you will be responsible for collections of non‑national outstanding accounts receivable dollars that are within assigned collection coded group or service center. Responsible for reducing delinquency and resolving customer billing problems, to include invoicing and general billing disputes.

Contact all delinquent accounts in queue by telephone and/or email each week and obtains commitment for payment or processes checks by phone. Apply telephone and/or email collection skills to obtain payment and identify and resolve problems. Update and maintain collection system notes and contacts, documenting all collection efforts and problem resolutions. Analyze spreadsheets within Excel, to include performing basic calculations to address disputes and non-payments. Address problems related to non-payment, and follow through with final resolution. Arrange and maintain payment plans as needed to bring accounts current. Utilize resources necessary to obtain customer information, and consistently follow up on all assigned accounts. Compile written communication to internal and external customers while abiding by email etiquette guidelines set forth by the Company. Collaborate with customer service associates to resolve problems that are causing freight charges to remain unpaid. Strive to establish effective communications and working relationships with customers as well as Support Center and field personnel. Work on special projects assigned by management. Provide weekly and monthly updates to management as requested and/or required. Make shared decisions regarding the negotiation of credit extensions. Interact with customers, Account Managers, and Service Center Managers on a daily basis.

For this role, you will need to have a High School Diploma or GED. We require you to have two years of experience in collections or a related field. Previous experience in the transportation industry is preferred.

Work Shift

First Shift
http://www.youtube.com/watch?v=xZc1A8aeshc