Accounts Receivable/Interline Specialist 1

Southeastern Freight Lines; Lexington (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Southeastern Freight Lines is seeking an Accounts Receivable/Interline Specialist 1 to resolve customer disputes and inquiries via email or phone. Responsibilities include managing reconsignments, address changes, and invoicing corrections, while coordinating with carriers and internal teams.

Requirements include a High School Diploma or GED and preferred experience in collections or AR/AP, plus customer service in transportation. First shift is available.

Qualifications

• Analytical skills used to address and resolve invoicing disputes.
• Experience in collections and/or accounts payable or receivable preferred.
• Customer service experience in transportation industry preferred.

Responsibilities

• Handle and resolve requests, disputes, and complaints from customers via email or phone.
• Oversee email management system for distributing requests per procedures.
• Research and address customer inquiries and disputes involving invoicing and reconsignments.
• Obtain authority to change delivery addresses and apply applicable fees.
• Use correction reports from carriers and report findings to management.
• Interact with Support Center, service centers, external customers, and carriers daily.
• Cross-train on Interline processes.

Skills

Analytical skills

Customer service

Education

High School Diploma or GED

Job description

As an Accounts Receivable/Interline Specialist 1, you will be responsible for handling and resolving requests, disputes, and complaints received via email or phone call from internal and external customers. Also responsible for the timely processing of reconsignments and freight terms disputes.

Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous experience in collections and/or accounts payable or receivable. Previous experience in customer service and the transportation industry is also preferred.

Work Shift

First Shift