Accounts Receivable/Interline Specialist 1

Southeastern Freight Lines; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Southeastern Freight Lines is seeking an Accounts Receivable/Interline Specialist 1 to handle requests, disputes, and inquiries from internal and external customers by email or phone. You will also process reconsignments and freight terms disputes and support invoicing corrections.

You'll work with multiple departments, oversee the email queue, obtain authority to change delivery addresses, and apply appropriate fees, using strong analytical skills to resolve issues and report findings to

Qualifications

• High School diploma or GED required.
• Experience in collections or AR/AP preferred.
• Customer service in transportation industry preferred.

Responsibilities

• Handle and resolve requests, disputes, and complaints via email or phone from internal and external customers.
• Process reconsignments and freight terms disputes in a timely manner.
• Respond to inquiries and oversee the email management system distributing requests as defined in procedures.

Skills

Collections experience

Accounts receivable

Customer service

Communication

Education

High School Diploma or GED

Job description

As an Accounts Receivable/Interline Specialist 1, you will be responsible for handling and resolving requests, disputes, and complaints received via email or phone call from internal and external customers. Also responsible for the timely processing of reconsignments and freight terms disputes. Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous experience in collections and/or accounts payable or receivable. Previous experience in customer service and the transportation industry is also preferred.

Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working with Southwestern Freight Lines is more than just a job - it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, Southwestern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southwestern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals - the true backbone of our company.

At Southwestern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.