Accounts Receivable, Customer Service Specialist

Socket.dev; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Free virtual healthcare for employees

401(k) with company match

Paid PTO and holidays

Life insurance

EAP

Job summary

Express Flooring—an in-office Accounts Receivable Customer Service Specialist position—is seeking a detail-oriented professional to support billing and payment inquiries, process payments, and maintain customer accounts. The role emphasizes teamwork, accuracy, and growth in accounting and finance.

This full-time, in-person position offers training on AR processes, a structured schedule, and a comprehensive benefits package.

Qualifications

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working in a fast-paced environment and managing multiple tasks.
• Basic computer skills including MS Outlook, Word, Excel, and Teams.
• Willingness to learn accounting and accounts receivable processes on the job.

Responsibilities

• Provide excellent customer service with billing, payment, and account questions.
• Process and apply customer payments by check, credit card, ACH, and other methods.
• Maintain accurate customer account records and documentation.
• Communicate payment updates, declined payments, account changes, and past-due balances.
• Review customer information for accuracy and completeness.
• Assist with sending account statements and collection notices when needed.
• Support financing account administration and post payments.
• Collaborate with internal departments to resolve payment issues.

Skills

Customer service

Payment processing

Attention to detail

Organizational skills

Communication skills

Tools

Microsoft Outlook

Microsoft Word

Excel

Microsoft Teams

Job description

We are looking for a customer-focused and detail-oriented Accounts Receivable Customer Service Specialist to join our team. In this full-time, in-office role, you'll support customers with billing and payment questions, process payments, maintain account information, and work closely with internal teams to ensure a positive customer experience.

This is a great opportunity for someone who enjoys helping customers, is highly organized, and wants to grow their career in accounting and finance. While previous accounting experience is helpful, we provide training on the accounts receivable processes.

Job Type: In-Person – Full-Time

Location: Corporate Office (43rd Ave & Washington)

Schedule: Monday–Friday (Flexible between 6:00 AM–5:00 PM)

Compensation: $23–25 per hour

What You'll Do

• Provide excellent customer service while assisting customers with billing, payment, and account-related questions
• Process and apply customer payments received by check, credit card, ACH, and other payment methods
• Maintain accurate customer account records and documentation
• Communicate with customers regarding payment updates, declined payments, account changes, and past-due balances
• Review customer information to ensure accuracy and completeness
• Assist with sending account statements and collection notices when needed
• Support financing account administration, including entering customer information and posting payments
• Work collaboratively with internal departments to resolve customer concerns and payment issues
• Complete assigned tasks and communicate effectively through Microsoft Teams
• Contribute to a positive, team-oriented work environment
• Assist with additional projects and administrative tasks as assigned

What You'll Bring

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced environment and managing multiple tasks
• Basic computer skills, including Microsoft Outlook, Word, Excel, and Teams
• Willingness to learn accounting and accounts receivable processes through on-the-job training
• Ability to remain seated and work at a computer for extended periods
• Ability to occasionally lift up to 10 lbs. as needed

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & Dependent Care Flexible Spending Accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability insurance
• Company-paid Accident and Hospital Indemnity coverage
• Free bereavement and life planning support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Compensation Range

Full compensation packages are based on candidate experience and relevant certifications.

$23—$25 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. Express Flooring cares deeply about our employees and strives to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.