Accounts Receivable, Customer Service Specialist

Express Flooring; Phoenix (AZ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Life insurance

Flexible spending accounts

Job summary

Express Flooring is seeking an Accounts Receivable Customer Service Specialist for our corporate office in Phoenix. This full-time, in-office role supports customers with billing questions, processes payments, and maintains account information while working with internal teams.

No prior accounting experience is required as training is provided, and candidates with 1–3 years in related roles are preferred. If you are organized, detail-oriented, and enjoy solving problems, this is a great fit.

Qualifications

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced environment and managing multiple tasks
• Basic computer skills, including Microsoft Outlook, Word, Excel, and Teams

Responsibilities

• Provide excellent customer service while assisting customers with billing, payment, and account-related questions
• Process and apply customer payments received by check, credit card, ACH, and other payment methods
• Maintain accurate customer account records and documentation
• Communicate with customers regarding payment updates, declined payments, account changes, and past-due balances
• Review customer information to ensure accuracy and completeness
• Assist with sending account statements and collection notices when needed
• Support financing account administration, including entering customer information and posting payments
• Work collaboratively with internal departments to resolve customer concerns and payment issues
• Complete assigned tasks and communicate effectively through Microsoft Teams
• Contribute to a positive, team-oriented work environment
• Assist with additional projects and administrative tasks as assigned

Skills

Customer service

Billing inquiries

Attention to detail

Organizational skills

Problem solving

Multitasking

Tools

Outlook

Word

Excel

Teams

Job description

We are looking for a customer-focused and detail-oriented Accounts Receivable Customer Service Specialist to join our team. In this full-time, in-office role, you'll support customers with billing and payment questions, process payments, maintain account information, and work closely with internal teams to ensure a positive customer experience.

This is a great opportunity for someone who enjoys helping customers, is highly organized, and wants to grow their career in accounting and finance. While previous accounting experience is helpful, we provide training on the accounts receivable processes.

Job Type: In-Person – Full-Time
Location: Corporate Office (43rd Ave & Washington)
Schedule: Monday–Friday (Flexible between 6:00 AM–5:00 PM)
Compensation: $23–25 per hour

What You'll Do

• Provide excellent customer service while assisting customers with billing, payment, and account-related questions
• Process and apply customer payments received by check, credit card, ACH, and other payment methods
• Maintain accurate customer account records and documentation
• Communicate with customers regarding payment updates, declined payments, account changes, and past-due balances
• Review customer information to ensure accuracy and completeness
• Assist with sending account statements and collection notices when needed
• Support financing account administration, including entering customer information and posting payments
• Work collaboratively with internal departments to resolve customer concerns and payment issues
• Complete assigned tasks and communicate effectively through Microsoft Teams
• Contribute to a positive, team-oriented work environment
• Assist with additional projects and administrative tasks as assigned

What You'll Bring

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced environment and managing multiple tasks
• Basic computer skills, including Microsoft Outlook, Word, Excel, and Teams
• Willingness to learn accounting and accounts receivable processes through on-the-job training
• Ability to remain seated and work at a computer for extended periods
• Ability to occasionally lift up to 10 lbs. as needed

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & Dependent Care Flexible Spending Accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability insurance
• Company-paid Accident and Hospital Indemnity coverage
• Free bereavement and life planning support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $23 USD - $25 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states,is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. AtExpress Flooring,we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.