Accounts Receivable & Billing Specialist — Customer-Focused

Socket.dev; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Free virtual healthcare for employees

401(k) with company match

Paid PTO and holidays

Life insurance

EAP

Job summary

Express Flooring—an in-office Accounts Receivable Customer Service Specialist position—is seeking a detail-oriented professional to support billing and payment inquiries, process payments, and maintain customer accounts. The role emphasizes teamwork, accuracy, and growth in accounting and finance.

This full-time, in-person position offers training on AR processes, a structured schedule, and a comprehensive benefits package.

Qualifications

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working in a fast-paced environment and managing multiple tasks.
• Basic computer skills including MS Outlook, Word, Excel, and Teams.
• Willingness to learn accounting and accounts receivable processes on the job.

Responsibilities

• Provide excellent customer service with billing, payment, and account questions.
• Process and apply customer payments by check, credit card, ACH, and other methods.
• Maintain accurate customer account records and documentation.
• Communicate payment updates, declined payments, account changes, and past-due balances.
• Review customer information for accuracy and completeness.
• Assist with sending account statements and collection notices when needed.
• Support financing account administration and post payments.
• Collaborate with internal departments to resolve payment issues.

Skills

Customer service

Payment processing

Attention to detail

Organizational skills

Communication skills

Tools

Microsoft Outlook

Microsoft Word

Excel

Microsoft Teams

Job description

Express Flooring—an in-office Accounts Receivable Customer Service Specialist position—is seeking a detail-oriented professional to support billing and payment inquiries, process payments, and maintain customer accounts. The role emphasizes teamwork, accuracy, and growth in accounting and finance.

This full-time, in-person position offers training on AR processes, a structured schedule, and a comprehensive benefits package.