Accounts Receivable & Billing Care Specialist

Express Flooring; Phoenix (AZ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Life insurance

Flexible spending accounts

Job summary

Express Flooring is seeking an Accounts Receivable Customer Service Specialist for our corporate office in Phoenix. This full-time, in-office role supports customers with billing questions, processes payments, and maintains account information while working with internal teams.

No prior accounting experience is required as training is provided, and candidates with 1–3 years in related roles are preferred. If you are organized, detail-oriented, and enjoy solving problems, this is a great fit.

Qualifications

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience preferred
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced environment and managing multiple tasks
• Basic computer skills, including Microsoft Outlook, Word, Excel, and Teams

Responsibilities

• Provide excellent customer service while assisting customers with billing, payment, and account-related questions
• Process and apply customer payments received by check, credit card, ACH, and other payment methods
• Maintain accurate customer account records and documentation
• Communicate with customers regarding payment updates, declined payments, account changes, and past-due balances
• Review customer information to ensure accuracy and completeness
• Assist with sending account statements and collection notices when needed
• Support financing account administration, including entering customer information and posting payments
• Work collaboratively with internal departments to resolve customer concerns and payment issues
• Complete assigned tasks and communicate effectively through Microsoft Teams
• Contribute to a positive, team-oriented work environment
• Assist with additional projects and administrative tasks as assigned

Skills

Customer service

Billing inquiries

Attention to detail

Organizational skills

Problem solving

Multitasking

Tools

Outlook

Word

Excel

Teams

Job description

Express Flooring is seeking an Accounts Receivable Customer Service Specialist for our corporate office in Phoenix. This full-time, in-office role supports customers with billing questions, processes payments, and maintains account information while working with internal teams.

No prior accounting experience is required as training is provided, and candidates with 1–3 years in related roles are preferred. If you are organized, detail-oriented, and enjoy solving problems, this is a great fit.