Senior Collections Specialist (On-Site)

Neumo; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Neumo, a government services firm, seeks a customer support specialist to assist taxpayers via phone, email, and correspondence. You will process payments daily, support DRE projects, and help with new client implementations from its Birmingham, AL area.

The role requires strong communication, data handling, and a detail-oriented approach. Prior Salesforce and data analysis experience is a plus; bilingual capabilities are a plus as well.

Qualifications

• AA degree or equivalent; or 3 years related experience or training
• Proficient in MS Word, Excel, and Outlook
• Salesforce experience a plus; data analysis background preferred

Responsibilities

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Coordinate with other departments for training, data entry, taxpayer support and communications
• Review ordinances/acts/legislation to learn requirements, rates, municipal workflows, and government reps
• Prepare and assist in proofing of data and correspondence
• Ability to meet aggressive deadlines and manage multiple projects with minimal supervision
• Perform other duties as assigned

Skills

Interpersonal communication

Multitasking

Data analysis

Proofreading

Bilingual Spanish/English

Education

Associate degree or equivalent

Tools

MS Word

Excel

Outlook

Salesforce

Job description

ob Summary:

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Job Summary:

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Duties and Responsibilities:

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Work in conjunction with other departments for training, data entry, taxpayer support and communications
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
• Prepare and assist in proofing of data and correspondence
• Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
• Perform other duties as assigned

Education and Experience:

• Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook.
• Salesforce experience a plus
• Previous experience in data analysis or related is preferred

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to speak effectively with customers and employees
• Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prepare routine correspondence and replies for signature with minimal guidance
• Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
• Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions
• Bilingual in Spanish and English is a plus

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone
• Monthly overtime and occasional weekends are required

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.