Accounts Receivable & Collections Specialist

VA Claims Insider, LLC; United States; A distancia; USD 11.000 - 15.000; A tiempo parcial

Descripción de la vacante

VA Claims Insider, LLC is seeking an Accounts Receivable & Collections Specialist to be the primary contact for payments. This 1099 contract role is 100% remote with duties centering on past-due invoices and refunds processing in QuickBooks and payment gateways.

You will negotiate payments, log promises, and ensure accurate refunds while maintaining client goodwill. The ideal candidate has 2+ years in outbound collections and basic bookkeeping, with strong communication and attention to detail.

Formación

• 2+ years in outbound collections, call center workflows, and basic bookkeeping or transactional processing (refunds/credits).
• Proficiency looking up account histories in QuickBooks Online and executing transactions via merchant gateways (Stripe, PayPal, or QuickBooks Payments).
• Exceptional phone etiquette and active listening; comfortable asking for money in difficult conversations while staying calm and professional.
• High accuracy in entering numbers, matching refund amounts to receipts, and documenting financial adjustments.

Responsabilidades

• Outbound Payment Campaigns: conduct daily loops to clients with past-due invoices and outstanding balances.
• Payment Negotiation & Capture: overcome objections and securely process payments to resolve delinquent accounts.
• End-to-End Refund Management: review, validate, and process refunds inside QuickBooks and gateways.
• Dispute & Short-Payment Resolution: investigate issues, issue credits/refunds to close the loop.
• Detailed Communication Logging: maintain real-time records of promises, reasons, and justifications.

Conocimientos

Outbound collections

Phone etiquette

Active listening

Detail-oriented

QuickBooks Online

Stripe

PayPal

QuickBooks Payments

Herramientas

QuickBooks Online

Stripe

PayPal

QuickBooks Payments

Descripción del empleo

Accounts Receivable & Collections Specialist (Contract)
Location: 100% Remote (PH Only)

Position Type: 1099 Contractor
Compensation: $1,200 (₱73,753.20) a month. Disbursed Semi-Monthly

Reports to: Controller, Finance

We are seeking a sharp, highly communicative Accounts Receivable & Collections Specialist to serve as our primary customer-facing point of contact for payments. This role focuses entirely on two core priorities: proactively calling clients to resolve past-due invoices and managing the end-to-end processing of customer refunds. You will be responsible for protecting our cash flow through polite, assertive outbound calling, while ensuring client goodwill by handling account credits and refunds quickly and accurately.

What You'll Do:

• Outbound Payment Campaigns: Conduct daily outbound call loops to clients with past-due invoices, declined payment methods, or outstanding balances across our 1,200-transaction pipeline.
• Payment Negotiation & Capture: Overcome objections, clarify billing questions on the spot, and securely process payments to resolve delinquent accounts.
• End-to-End Refund Management: Review, validate, and process authorized customer refunds directly inside QuickBooks and our payment gateways.
• Dispute & Short-Payment Resolution: Investigate customer complaints regarding overcharges or incorrect billing, resolve the issues via phone, and issue appropriate credits or refunds to close the loop.
• Detailed Communication Logging: Keep precise, real-time records of all payment promises, refusal reasons, and refund justifications within our database to maintain a clean internal audit trail.

Qualifications:

• Experience: 2+ years of experience combining outbound collections, call center workflows, and basic bookkeeping or transactional processing (handling refunds/credits).
• Software Literacy: Proficiency looking up account histories in QuickBooks Online and executing transaction reversals via merchant gateways (e.g., Stripe, PayPal, or QuickBooks Payments).
• Communication & Resilience: Exceptional phone etiquette and active listening skills. You must be comfortable asking for money and handling difficult customer financial conversations while staying calm and professional.
• Attention to Detail: High accuracy in entering numbers, matching refund amounts to original transaction receipts, and documenting financial adjustments.

VA Claims Insider is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law