Accounts Receivable Collection Associate

Dayforce HCM; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Dayforce HCM is seeking an Accounts Receivable Representative in New York to oversee order accuracy, credit review, and timely collection of payments from customers.

The role involves processing orders, generating invoices, and proactively engaging with customers to resolve credit issues while partnering with account managers to ensure smooth account management and service delivery.

Qualifications

• Inspects incoming orders for accuracy and issues
• Approves orders based on customer creditworthiness and authority limits
• Reviews customer accounts to correct information and identify outstanding payments
• Interacts directly with customers to resolve credit and collection issues
• Employs collection strategies for outstanding invoices on customers’ accounts
• Partners with account managers to resolve issues promptly

Responsibilities

• Inspect orders for accuracy and issues
• Approve orders based on creditworthiness within authority limits
• Review customer accounts to correct data and identify outstanding payments
• Interact with customers to resolve credit and collection issues
• Employ collection strategies for overdue invoices

Skills

Phone etiquette

Problem solving

Analytical thinking

Grammar/writing

Attention to detail

Job description

Job Overview:

The Accounts Receivable department oversees the timely collection of payments owed from various customer purchases or other sources by which the company is due payment.

Under direct supervision, the A/R Representative processes basic orders for various customers. Each order is certified to be released for shipment and an invoice is generated to facilitate future payment. With each order, the Credit Rep. reviews the customer’s profile to update with new information and to collect on any outstanding invoices, if applicable.

Once the invoice is generated, the A/R Rep. proactively employs collection methods to ensure the timely payment of outstanding balances and to correct any order issues or problems. Additionally, the Rep. partners with the customer’s account manager to provide comprehensive customer service in the event of any issue.

Essential Responsibilities:

• Inspects incoming order for accuracy and to identify issues
• Approves the order based on customer’s creditworthiness and within limits of authority
• Reviews customer’s account to correct inaccurate information and identify any outstanding payments
• Interacts directly with customer to resolve credit and collection issues
• Employs collection strategies for outstanding invoices on customer’s account
• Partners with account manager to resolve any issues in a timely manner

Specific Knowledge, Skills and Abilities:

• Professional phone demeanor
• Problem solving
• Articulate communicator and analytical thinker
• Knowledge of B&H policies and procedures
• Excellent grammar skills and writing ability
• Detail-oriented and quick thinker