Accounts Receivable Specialist

Entertainment Earth; Simi Valley (CA); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

Entertainment Earth is seeking an Accounts Receivable Specialist to support the Operations department. The role reports to the AR Supervisor and the Director of Operations and focuses on collecting trade balances, dispute management, reconciliations and managing order holds to mitigate risk.

Essential functions include maintaining relationships with clients, performing reconciliations, direct collections, and coordinating with Finance, Sales and Customer Support to resolve issues, with

Qualifikationen

• Business to Business collections experience required.
• Experience with QuickBooks and/or Acumatica.
• Intermediate to advanced knowledge of Microsoft Office, especially Excel.

Aufgaben

• Act as primary link on risk management between customers and internal teams.
• Perform collections activities primarily via direct client contact.
• Assist with bankruptcies, legal filings and advanced collections as needed.
• Manage deductions, payment discrepancies and negotiate offsets.
• Coordinate cash applications and work with service providers to resolve issues.
• Monitor client accounts and escalate delinquency concerns.
• Prepare and monitor reporting such as collection forecasts and unapplied cash.
• Support order hold processes and liaise with Finance, Sales and Customer Support.

Kenntnisse

Analytical and problem-solving skills

Communication

General Math Skills

Tools

Microsoft Excel

QuickBooks

Acumatica

Jobbeschreibung

The Accounts Receivable Specialist is managed directly by the AR Supervisor and the Director of Operations and is responsible for performing collection of trade customer balances, dispute management, account reconciliations and managing order holds on a professional level in supporting the Operations department. This is a non-exempt position.

Primary Responsibilities:

The Accounts Receivable Specialist acts as the primary link on risk management related issues between external customers and internal personnel including Operations, Sales, Customer Service, other Finance areas and other key stakeholders – interacting with these parties on a regular basis and ensure all Operations tasks are well organized and completed in a timely manner as determined by management. Support the manager to establish and improve Operations procedures and policies. As part of the Entertainment Earth team, you are responsible to learn, understand, represent and contribute to Company policies, procedures and philosophies.

Essential Functions:

• Establish ongoing working relationships with clients, Sales and other functionally related teams.
• Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams on account reconciliations.
• Perform collections activities primarily through direct contact with client (phone contact is preferred).
• Assist with bankruptcies, legal filings and other advanced collections activities as required.
• Manage deductions, payment discrepancies and negotiate offsets with the Client’s finance representative.
• Coordinate cash applications and work with outside service providers to reconcile cash application issues.
• Monitor wholesale client accounts and elevate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
• Prepare and/or monitor daily credit limit breach reports and proactively support the resolution of all related issues.
• Manage reputational and financial risk through the Order Hold process:
• Review the Client’s account history, analyze the payment trend, gather internal and external information and make business decisions based on the above.
• Involve other teams in negotiations, as appropriate. (i.e. Finance/Accounting, Sales and Customer Support)
• Prepare timely and accurate reporting (i.e. collection forecast, unapplied cash or chargeback reports).
• Act as company liaison between company and factor.
• Act as liaison between company and trade credit insurance provider.
• Participate in projects and incident investigation as assigned.
• Additional duties/tasks assigned by management.
• Customer Service
• Communication
• Accounting
• General Math Skills
• Analytical and problem-solving skills

Requirements:

• Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
• Business to Business collections experience required
• Experience with QuickBooks and/or Acumatica