Accounts Receivable Analyst — Payments & Collections

CRG; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

CRG in Charlotte, NC is seeking an Accounts Receivable Specialist to manage a portfolio of customer accounts, review activity, and send statements. The role focuses on resolving balances and ensuring timely payments.

You will work with Sales Support, Customer Service, AR, and other teams to reconcile accounts, investigate disputes, and improve collection processes. A high school diploma and 1–3 years in freight/logistics related AR is preferred.

Qualifications

• 1-3 years of related experience in freight transportation, logistics, accounting, billing, commercial accounts receivable, or cash applications.
• Strong ability to interpret contracts and research data to determine root causes.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage a portfolio of customer accounts, including reviewing account activity and sending customer statements.
• Establish and maintain communication with customers to resolve outstanding balances and support timely payments.
• Manage and resolve outstanding invoices and delinquent accounts, including negotiating payment terms in accordance with company guidelines.
• Partner with Sales Support, Customer Service, Accounts Receivable, and other internal teams to reconcile customer accounts and resolve payment issues.
• Serve as an escalation point for customer payment disputes and make recommendations regarding write-offs, account adjustments, and reconciliations.
• Audit and analyze aging reports, monitor collection efforts, and elevate unresolved delinquent accounts as appropriate.

Skills

Communication

Contract interpretation

Logistics knowledge

Education

High School Diploma

Tools

Excel

Job description

CRG in Charlotte, NC is seeking an Accounts Receivable Specialist to manage a portfolio of customer accounts, review activity, and send statements. The role focuses on resolving balances and ensuring timely payments.

You will work with Sales Support, Customer Service, AR, and other teams to reconcile accounts, investigate disputes, and improve collection processes. A high school diploma and 1–3 years in freight/logistics related AR is preferred.