Accounts Receivable Analyst

CRG; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

CRG in Charlotte, NC is seeking an Accounts Receivable Specialist to manage a portfolio of customer accounts, review activity, and send statements. The role focuses on resolving balances and ensuring timely payments.

You will work with Sales Support, Customer Service, AR, and other teams to reconcile accounts, investigate disputes, and improve collection processes. A high school diploma and 1–3 years in freight/logistics related AR is preferred.

Qualifications

• 1-3 years of related experience in freight transportation, logistics, accounting, billing, commercial accounts receivable, or cash applications.
• Strong ability to interpret contracts and research data to determine root causes.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage a portfolio of customer accounts, including reviewing account activity and sending customer statements.
• Establish and maintain communication with customers to resolve outstanding balances and support timely payments.
• Manage and resolve outstanding invoices and delinquent accounts, including negotiating payment terms in accordance with company guidelines.
• Partner with Sales Support, Customer Service, Accounts Receivable, and other internal teams to reconcile customer accounts and resolve payment issues.
• Serve as an escalation point for customer payment disputes and make recommendations regarding write-offs, account adjustments, and reconciliations.
• Audit and analyze aging reports, monitor collection efforts, and elevate unresolved delinquent accounts as appropriate.

Skills

Communication

Contract interpretation

Logistics knowledge

Education

High School Diploma

Tools

Excel

Job description

Schedule

Monday - Friday 8am - 4pm

Location

Charlotte, NC

Payrate

$21.63/hour

Responsibilities

• Manage a portfolio of customer accounts, including reviewing account activity and sending customer statements.
• Establish and maintain communication with customers to resolve outstanding balances and support timely payments.
• Manage and resolve outstanding invoices and delinquent accounts, including negotiating payment terms in accordance with company guidelines.
• Partner with Sales Support, Customer Service, Accounts Receivable, and other internal teams to reconcile customer accounts and resolve payment issues.
• Serve as an escalation point for customer payment disputes and make recommendations regarding write-offs, account adjustments, and reconciliations.
• Audit and analyze aging reports, monitor collection efforts, and elevate unresolved delinquent accounts as appropriate.
• Research and resolve overdue balances and payment discrepancies through customer and internal follow-up.
• Partner with leadership to develop and recommend effective account management and collection strategies.
• Research invoices for billing accuracy and collaborate with internal business partners to resolve disputed invoices.
• Identify root causes of payment and billing disputes, communicate process deficiencies, and recommend and implement process improvements.
• Respond to customer inquiries promptly and professionally while meeting departmental productivity and performance goals.
• Maintain accurate customer contact information and collection activity within the designated collections system.
• Research, validate, and submit customer refunds, internal write-off requests, and cash application offset requests.
• Accurately document all collection activities, account updates, and customer communications within the Accounts Receivable system.

Qualifications

• High school diploma or general education degree required
• 1-3 years of related experience in freight transportation, logistics, accounting, billing, commercial accounts receivable, or cash applications; experience in the transportation or logistics industry strongly preferred.
• Solid ability to interpret contracts and research data to determine the root cause of issues.
• Advanced computer skills with an emphasis on Microsoft Office (Excel)
• Excellent verbal and written communication skills, including a professional appearance and demeanor, excellent phone etiquette and a good vocabulary.