Accounts Receivable Analyst - Cash Flow & Collections Pro

TQL; Milford (OH); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement up to 5000/year

Great Place to Work certification

Job summary

TQL is seeking an Accounts Receivable Analyst to research and analyze customer accounts, resolve issues, and streamline AR processes. You will partner with customers and sales teams to identify root causes of payment problems and prevent recurrences.

You will manage a portfolio of accounts, initiate calls to collect balances, analyze trends to improve cash flow, and prepare AR aging reports while supporting system upgrades and automation initiatives. Location: 1701 Edison Drive Milford, OH 45150.

Qualifications

• Bachelor's degree in accounting or finance or equivalent professional experience.
• Strong communication and problem-solving skills.
• Ability to communicate decisions to management.

Responsibilities

• Manage and report on a portfolio of customer accounts.
• Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans.
• Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies.
• Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances.
• Document and prepare AR reports, including aging summaries.
• Maintain excellent customer relations through timely and accurate communication on both internal and external interactions.
• Identify inefficiencies in AR processes and recommend improvements.
• Maintain detailed notes, create reminders, and document follow-up within the financial resolution software.
• Assist in automation initiatives or system upgrades related to AR functions.
• Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
• Ensure adherence to internal controls and accounting policies.
• Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies.
• Assume additional responsibilities and assist with special projects as requested

Skills

Critical thinking

Problem solving

Customer service

Communication

Collaboration

Interpersonal skills

Decision making

Conflict resolution

Education

Bachelor's degree in accounting or finance

Job description

TQL is seeking an Accounts Receivable Analyst to research and analyze customer accounts, resolve issues, and streamline AR processes. You will partner with customers and sales teams to identify root causes of payment problems and prevent recurrences.

You will manage a portfolio of accounts, initiate calls to collect balances, analyze trends to improve cash flow, and prepare AR aging reports while supporting system upgrades and automation initiatives. Location: 1701 Edison Drive Milford, OH 45150.