Accounts & Operations Lead — Retail Partnerships (Hybrid)

GoldBug; Denver (CO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

401k with match

Paid vacation

Paid sick/personal leave

Hybrid work

Job summary

GoldBug is seeking an Account Executive to manage the Carter's account across the U.S. and Canada.

You will be the primary contact for Carter's teams, driving purchase order execution, inventory coordination, forecasting support, and logistics management. The ideal candidate is highly organized, detail oriented, and capable of handling multiple priorities while building strong relationships with internal teams and customers.

Qualifications

• Bachelor's degree preferred.
• 3+ years of experience in sales operations, account management, customer service, or retail/vendor management.
• Strong knowledge of retail operations, order management, and supply chain processes.
• Advanced proficiency in Microsoft Excel; experience with Power BI and PLM systems preferred.

Responsibilities

• Serve as the primary day-to-day contact for Carter's U.S. and Canada buying, planning, and merchant teams.
• Manage all aspects of purchase order execution, including order entry, maintenance, revisions, and tracking.
• Oversee order management processes to ensure timely and accurate shipment fulfillment.
• Coordinate operational logistics activities with supply chain, customer service, sourcing, and distribution teams.
• Monitor incoming inventory and assist with on time delivery.
• Track sales performance, open orders, and key account metrics to identify risks and opportunities.
• Communicate shipment delays, inventory concerns, and order exceptions to internal and external stakeholders.
• Lead resolution of chargebacks, compliance issues, shortages, and operational challenges.
• Prepare weekly and monthly business updates, and account recaps.
• Collaborate with Sales, Product Development, Planning, Operations, and Finance teams to execute customer strategies.
• Ensure adherence to Carter's operational requirements, compliance standards, and service level expectations.

Skills

Sales operations

Account management

Customer service

Retail/vendor management

Excel

Power BI

PLM systems

Communication

Analytical thinking

Education

Bachelor's degree preferred

Tools

Power BI

PLM systems

Microsoft Excel

Job description

GoldBug is seeking an Account Executive to manage the Carter's account across the U.S. and Canada.

You will be the primary contact for Carter's teams, driving purchase order execution, inventory coordination, forecasting support, and logistics management. The ideal candidate is highly organized, detail oriented, and capable of handling multiple priorities while building strong relationships with internal teams and customers.