Baby Brand Sales Leader — Growth, Inclusion & Training

Carter's Inc.; West Homestead (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Brand discount 30%

Referral bonuses

Education Advance You program

Paid time off

Parental leave

Adoption assistance

Charitable matching gifts

Professional development

Job summary

Carter’s is seeking a Full Time Sales Manager to lead a welcoming, inclusive team and act as the brand expert for families, guiding shoppers from preemie to size 14 with confidence and care.

You will coach colleagues, model exceptional service, and drive omni-channel results while managing daily operations and safety. This role fosters growth and customer loyalty across Carter’s brands.

Qualifications

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences.
• A high school diploma or GED.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Skills

Solutions-oriented

Verbal & written communication

Multitasking

Tech proficiency

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s is seeking a Full Time Sales Manager to lead a welcoming, inclusive team and act as the brand expert for families, guiding shoppers from preemie to size 14 with confidence and care.

You will coach colleagues, model exceptional service, and drive omni-channel results while managing daily operations and safety. This role fosters growth and customer loyalty across Carter’s brands.