Account Executive, Carter's

GoldBug; Denver (CO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

401k with match

Paid vacation

Paid sick/personal leave

Hybrid work

Job summary

GoldBug is seeking an Account Executive to manage the Carter's account across the U.S. and Canada.

You will be the primary contact for Carter's teams, driving purchase order execution, inventory coordination, forecasting support, and logistics management. The ideal candidate is highly organized, detail oriented, and capable of handling multiple priorities while building strong relationships with internal teams and customers.

Qualifications

• Bachelor's degree preferred.
• 3+ years of experience in sales operations, account management, customer service, or retail/vendor management.
• Strong knowledge of retail operations, order management, and supply chain processes.
• Advanced proficiency in Microsoft Excel; experience with Power BI and PLM systems preferred.

Responsibilities

• Serve as the primary day-to-day contact for Carter's U.S. and Canada buying, planning, and merchant teams.
• Manage all aspects of purchase order execution, including order entry, maintenance, revisions, and tracking.
• Oversee order management processes to ensure timely and accurate shipment fulfillment.
• Coordinate operational logistics activities with supply chain, customer service, sourcing, and distribution teams.
• Monitor incoming inventory and assist with on time delivery.
• Track sales performance, open orders, and key account metrics to identify risks and opportunities.
• Communicate shipment delays, inventory concerns, and order exceptions to internal and external stakeholders.
• Lead resolution of chargebacks, compliance issues, shortages, and operational challenges.
• Prepare weekly and monthly business updates, and account recaps.
• Collaborate with Sales, Product Development, Planning, Operations, and Finance teams to execute customer strategies.
• Ensure adherence to Carter's operational requirements, compliance standards, and service level expectations.

Skills

Sales operations

Account management

Customer service

Retail/vendor management

Excel

Power BI

PLM systems

Communication

Analytical thinking

Education

Bachelor's degree preferred

Tools

Power BI

PLM systems

Microsoft Excel

Job description

Founded in 1968, GoldBug is one of the largest branded suppliers of infant and children’s products in the U.S. Our products focus on quality, safety, and style to make life a little easier and a lot more fun for families.

Even as an established company, innovation is at our core. We launched our debut bootie in 1968 and patented the first infant head support in 1979, which led us to today’s extensive line of baby shoes, socks, accessories, and travel staples.

Retail partnerships with Walmart, Target, Kohl’s, and Amazon make it easy for parents to find GoldBug products in stores and online. Much of our momentum is due to work behind the scenes through licensing and private-label partnerships, which started with Carter’s 30 years ago. As a trusted brand partner, we also create products for Fruit of the Loom, OshKosh B'gosh, Cat & Jack, Cloud Island, Wonder Nation, Jumping Beans, and formerly Eddie Bauer and Disney.

GoldBug is a privately held, woman-owned company based in Denver, Colorado. Our hybrid office environment is collaborative while providing team members with ownership and autonomy, making for fun and fulfilling work. Our supportive workplace environment puts GoldBug’s families first—from providing doula stipends to offering Summer Fridays—to maximize quality time with loved ones.

GoldBug’s commitment to families goes beyond baby products or workplace perks as a staunch advocate for maternal health. Most notably, our Healthy Beginnings Program provides financial support to Colorado’s expecting mothers in need. GoldBug is also a proud sponsor of March of Dimes’ It Starts With Mom program and has joined forces with 7-time Olympic gold medalist Allyson Felix, raising awareness for improving maternal health outcomes in the U.S.

Job Summary

The Account Executive is responsible for managing the day to day business activities for the Carter's account across both the U.S. and Canada. This role serves as the primary point of contact for Carter's counterparts and is responsible for driving operational excellence through effective purchase order management, order execution, inventory coordination, forecasting support, logistics management, and cross functional communication.

The ideal candidate is highly organized, detail oriented, and capable of managing multiple priorities while building strong relationships with both internal teams and external customers. Success in this role requires the ability to effectively analyze and manage large assortments, forecast demand at the SKU level, and ensure inventory and order accuracy across a complex product portfolio.

Key Responsibilities

• Serve as the primary day-to-day contact for Carter's U.S. and Canada buying, planning, and merchant teams.
• Manage all aspects of purchase order execution, including order entry, maintenance, revisions, and tracking.
• Oversee order management processes to ensure timely and accurate shipment fulfillment.
• Coordinate operational logistics activities with supply chain, customer service, sourcing, and distribution teams.
• Monitor incoming inventory and assist with on time delivery.
• Track sales performance, open orders, and key account metrics to identify risks and opportunities.
• Communicate shipment delays, inventory concerns, and order exceptions to internal and external stakeholders.
• Lead resolution of chargebacks, compliance issues, shortages, and operational challenges.
• Prepare weekly and monthly business updates, and account recaps.
• Collaborate with Sales, Product Development, Planning, Operations, and Finance teams to execute customer strategies.
• Ensure adherence to Carter's operational requirements, compliance standards, and service level expectations.

Qualifications & Skills

• Bachelor's degree preferred.
• 3+ years of experience in sales operations, account management, customer service, or retail/vendor management.
• Strong knowledge of retail operations, order management, and supply chain processes.
• Advanced proficiency in Microsoft Excel; experience with Power BI and PLM systems preferred.
• Excellent communication and relationship building skills.
• Strong analytical, organizational, and problem solving abilities.
• Ability to manage multiple projects and priorities in a fast paced environment.

Success Measures

• On time order execution and shipment performance.
• Customer service and account satisfaction.
• Inventory and replenishment effectiveness.
• Forecast accuracy and operational efficiency.
• Achievement of sales and profitability objectives for the Carter's business.

This role is critical to maintaining strong customer relationships, ensuring flawless operational execution, and supporting the continued growth of the Carter's business.

• Benefits include (but not limited to): Medical, Dental, Vision, Life Insurance, Disability Insurance, 401k with match, paid vacation, paid sick/personal leave, hybrid.
• Equal Opportunity Employer: Goldbug is an equal opportunity employer that is committed to diversity and inclusion in the workplace.