Sales Leader & Growth Coach | Flexible Hours

Carter's Inc.; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mental health benefits

Discount on Carter's brands (30%)

Referral bonuses

Tuition assistance / GED and ESL

Professional development

Career growth programs

Flexible schedules

Job summary

Carter's Inc. is hiring friendly associates to become product and brand experts across our baby and kids lines. You’ll help families navigate our range from preemie to size 14, greet customers warmly, and discuss styles, features, and benefits on the sales floor.

We emphasize a customer-first mentality, a safe and inclusive environment, and opportunities to lead through assigned business focus areas while supporting the store team with timely feedback and service excellence.

Qualifications

• Positive and solutions-oriented mindset.
• Effective verbal and written communication.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• Variety of skills and experiences.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Positive mindset

Communication skills

Multitasking

Computer skills (Outlook, Excel)

Diverse skills/experiences

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's Inc. is hiring friendly associates to become product and brand experts across our baby and kids lines. You’ll help families navigate our range from preemie to size 14, greet customers warmly, and discuss styles, features, and benefits on the sales floor.

We emphasize a customer-first mentality, a safe and inclusive environment, and opportunities to lead through assigned business focus areas while supporting the store team with timely feedback and service excellence.