Accounts & Customer Success Specialist

Record; City of Rochester (NY); On-site; USD 50,000 - 58,000; Full time

Job summary

ASSA ABLOY Fenestration, LLC in Rochester, NY, seeks a Customer Account Representative to build and maintain relationships with key business accounts. You will enter orders, respond to inquiries, and coordinate with Engineering, Supply Chain and Sales to ensure accurate processing and timely shipments.

You should bring strong communication, attention to detail, and ERP/order-management experience (IFS preferred).

Qualifications

• 2–5 years of customer service, account management, or order management experience in manufacturing or distribution.
• High School Diploma required; AS degree preferred.

Responsibilities

• Enter orders with accuracy and understanding of product and stocking locations.
• Resolve email and phone inquiries on order status, pricing, and product details.
• Expedite orders with internal departments to ensure availability and timely shipment.
• Handle debits/credits from customer feedback and follow up on returns.

Skills

Customer service

Order management

Communication

Data accuracy

Collaboration

Education

High School Diploma

AS degree preferred

Tools

IFS

Excel

Outlook

Job description

ASSA ABLOY Fenestration, LLC in Rochester, NY, seeks a Customer Account Representative to build and maintain relationships with key business accounts. You will enter orders, respond to inquiries, and coordinate with Engineering, Supply Chain and Sales to ensure accurate processing and timely shipments.

You should bring strong communication, attention to detail, and ERP/order-management experience (IFS preferred).