Customer Account Representative

ASSA ABLOY Fenestration; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Assa Abloy Fenestration is hiring a Customer Account Representative to build strong relationships with key accounts, manage orders, and coordinate with Sales, Customer Service, and Supply Chain teams. You will handle inquiries, assist with pricing, and track order status to ensure on-time delivery.

Ideal candidates have 2–5 years in customer service within distribution/manufacturing, strong Excel skills, and familiarity with ERP systems.

Qualifications

• High School Diploma or equivalent required.
• AS degree preferred.
• Experience in distribution/manufacturing helpful but not required.

Responsibilities

• Enter orders with emphasis on accuracy and product location per customer.
• Resolve email and phone inquiries about order status, product and pricing for customers and sales.
• Expedite orders with internal departments to ensure product availability and timely shipment.

Skills

Analytical

Attention to detail

Organizational skills

Reliability

Teamwork

Flexible / Resourceful

Education

High School Diploma

AS degree

Tools

Microsoft Excel

ERP System (IFS)

Job description

Position SummaryThe Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management.The CAR is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. and will work closely with the Customer Service, Supply Chain, and Sales teams to increase efficiency in operational procedures. The goal is to build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty and abide by our core values of Empowerment, Innovation, and Integrity.Essential Job FunctionsEnter orders which requires a basic understanding of product and stocking locations by customer – Accuracy is keyResolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and SalesExpedite orders, working with various internal departments to ensure product availability and timely shipmentInitiate debits/credits resulting from customer feedback; this involves researching and understanding the problem and taking appropriate action; follow-up on Return Good AuthorizationsLog all Quality IssuesWork with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)Partner with sales reps to act as a true Fenestration Solutions ExpertsWork with Engineering and other departments to set up new item numbers or customer cross-referencesEnsure all customer profiles are accurate and up to dateKnowledge of International shipping requirements, including Commercial Invoices and Incoterms: Communicate with customers and freight forwarders to ensure prompt payment, order processing and shippingKnowledge, Skills and AbilitiesMinimum 2-5 years’ customer service experience in the distribution/manufacturing industry or in a similar field.Analytical, with high attention to detailAbility to work with an ERP System, IFS experience is a plusGood organizational skills; ability to use dual monitors and function simultaneously in multiple systemsReliability – consistently adheres to scheduled times for breaks, lunch, etc. Ability to change work schedule to accommodate other team membersTeamwork – works well with other members of the department as well as others in the companyAbility to be resourceful and flexible as conditions change or while encountering obstaclesGood working knowledge of Microsoft ExcelMust be able to type a minimum of 40-50 wpm with very high accuracyEducational & CertificationHigh School Diploma required, A.S. degree preferred