Customer Experience Specialist - Manufacturing & Security

ASSA ABLOY Group; New Haven (CT); Presencial; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

13 paid holidays

Health, dental, vision, life insurance

401(k) with employer matching

Disability benefits

Employee discounts

Descripción de la vacante

ASSA ABLOY Group is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Architects, Contractors, and Sales teams. You will provide front-line support, follow-up, and resolutions to ensure customer satisfaction while coordinating with order processing, shipping, and finance.

You will report to the Customer Service Manager in New Haven, CT and be onsite Monday through Friday.

Formación

• Minimum of 5+ years of customer service experience in a manufacturing environment, or equivalent work experience.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Exceptional interpersonal and communication skills.
• Excellent written communication skills due to high email/chat volume.
• Proven ability to deliver outstanding customer experience through engagement and operational excellence.

Responsabilidades

• Provide guidance and support to customers within assigned territories and assist outside assigned territories as needed.
• Research inquiries related to pricing, order status, product availability, and shipping details.
• Process CCFs and RGAs within 24 hours to ensure replacement product ships within five days.
• Resolve all DON inquiries in line with the five-day resolution policy.
• Collaborate with internal teams to reduce RGAs and credits from internal errors.
• Maintain knowledge of products and participate in training and development sessions.

Conocimientos

Customer service

Analytical thinking

Interpersonal skills

Written communication

Customer experience

Team orientation

Educación

Bachelor’s degree preferred

Herramientas

Outlook

Excel

Word

JDE

Descripción del empleo

ASSA ABLOY Group is seeking a Customer Service Support Specialist to serve as an external liaison with Distributors, Architects, Contractors, and Sales teams. You will provide front-line support, follow-up, and resolutions to ensure customer satisfaction while coordinating with order processing, shipping, and finance.

You will report to the Customer Service Manager in New Haven, CT and be onsite Monday through Friday.