Customer Experience & Solutions Specialist

Assa Abloy Ab; New Haven (CT); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Job-protected leave benefits

Medical, dental, vision, and life

Health and flexible spending account

401(k) with employer contributions

Supplemental life insurance

Short-term and long-term disability

Employee discounts

Job summary

ASSA ABLOY in New Haven, CT seeks a Customer Service Support Specialist to act as an external liaison with distributors, architects, and contractors. You will provide frontline support, resolve order issues, and collaborate with engineering, shipping, and finance to satisfy customer requirements.

Responsibilities include processing CCFs/RGAs within 24 hours, researching inquiries, and maintaining CRM data while adhering to corporate policies.

Qualifications

• Minimum of 5+ years of customer service experience in a manufacturing environment or equivalent.
• Strong analytical and problem-solving skills with high accuracy.
• Excellent written and verbal communication, cross-functional collaboration.

Responsibilities

• Provide frontline customer support and act as liaison with distributors and channels.
• Research inquiries on pricing, orders, product availability, and shipping details.
• Process return authorizations and ensure replacements ship within 5 days.
• Resolve delivery order queries under the five-day policy, maintain CRM updates.
• Collaborate with order processors to reduce RGAs and credits due to errors.

Skills

Customer service experience

Analytical skills

Interpersonal skills

Written communication

Attention to detail

Problem-solving

Multitasking

Communication with cross-functional

Education

Bachelor's degree preferred

Tools

Outlook

Excel

Word

JDE

Job description

ASSA ABLOY in New Haven, CT seeks a Customer Service Support Specialist to act as an external liaison with distributors, architects, and contractors. You will provide frontline support, resolve order issues, and collaborate with engineering, shipping, and finance to satisfy customer requirements.

Responsibilities include processing CCFs/RGAs within 24 hours, researching inquiries, and maintaining CRM data while adhering to corporate policies.