Accounting Support Services Analyst

Replicon; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

Replicon seeks an Accounting Customer Support Analyst to assist clients using Deltek products and deliver high-quality service.

You will respond quickly to incoming requests, document interactions per our practices, and resolve issues using solid accounting knowledge. You will also stay current with AI tech to improve support processes.

Experience in customer service or software support and familiarity with accounting principles are preferred.

Qualifications

• Experience in customer service or software support.
• Clearly document all customer interactions, issues and resolution per our best practices guide.
• Experience with support of accounting software is desired.
• Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.
• Proven ability to work successfully in a team environment and effectively organize tasks based on priority.
• Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.

Responsibilities

• Provide quality accounting software support to clients using Deltek products.
• Responds to incoming support requests in a prompt, professional and helpful manner
• Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
• Stay updated with the latest AI technologies and integrate them into support processes.

Skills

Customer service experience

Software support

Documentation of interactions

Accounting software knowledge

Team collaboration

Independent work & escalation

Tools

Deltek

Job description

Accounting Customer Support Analyst

Position Responsibilities:

• Provide quality accounting software support to clients using Deltek products.
• Responds to incoming support requests in a prompt, professional and helpful manner
• Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
• Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications:

• Experience in customer service and/or software support.
• Clearly document all customer interactions, issues and resolution per our best practices guide.
• Experience with support of accounting software is desired.
• Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.
• Proven ability to work successfully in a team environment and effectively organize tasks based on priority.
• Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.