Software Support Analyst – 24/7 Helpdesk

Deltek; United States; Remoto; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

401(k) plan with employer match

Paid vacation and holidays

Disability protection

Life insurance

Tuition reimbursement

Descrizione del lavoro

Deltek is seeking an Associate Support Services Analyst to act as the first point of contact for customers worldwide. You will resolve queries within SLA, assist with product questions, and guide customers through troubleshooting.

You will work in a 24/7 support environment with a focus on delivering clear, professional communication and maintaining thorough records of customer interactions.

Competenze

• Bachelor's degree required.
• 2+ years experience in software application support and/or infrastructure support.
• Basic understanding of Web technology, networking & hardware, and software applications.
• Excellent communication skills - verbal, written, listening and interpersonal skills.
• Ability to communicate tactfully and resolve complex situations professionally.
• Ability to handle multiple tasks and work independently or in a team.
• Open to work in a 24/7 support environment.

Mansioni

• Serve as the first point of contact for customers.
• Resolve queries and issues within SLA or escalate as needed.
• Respond to inquiries via phone, email, or live chat promptly and professionally.
• Assist customers with product-related questions and troubleshooting.
• Provide step-by-step guidance on using our products.
• Document interactions and maintain accurate records of inquiries and resolutions.

Conoscenze

Communication skills

Teamwork

Problem solving

Multitasking

24/7 support

Professional demeanor

Formazione

Bachelor's Degree

Descrizione del lavoro

Deltek is seeking an Associate Support Services Analyst to act as the first point of contact for customers worldwide. You will resolve queries within SLA, assist with product questions, and guide customers through troubleshooting.

You will work in a 24/7 support environment with a focus on delivering clear, professional communication and maintaining thorough records of customer interactions.