Sr Support Services Analyst

Deltek; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible remote work environment

Continuous learning opportunities

Supportive team atmosphere

Job summary

A leading ERP solution provider is seeking a Global Sourcing Specialist to provide expert-level support to clients using ComputerEase. The ideal candidate has over 3 years of experience in support roles, strong accounting knowledge, and excellent communication skills. This role allows for remote work and offers opportunities for professional growth in a supportive team environment. Join us to help enhance client experiences with innovative technology.

Qualifications

• 3+ years of experience in a support role.
• Ability to work effectively in a remote environment.
• Proactive and positive attitude with a willingness to learn.

Responsibilities

• Provide expert-level support to clients using ComputerEase.
• Collaborate with clients and senior staff to resolve issues.
• Mentor junior analysts with inquiries and case resolutions.

Skills

Advanced knowledge of accounting principles

Strong problem-solving skills

Excellent communication skills

Experience with Deltek ERP solutions

Tools

AI-driven support tools

Job description

Global Sourcing Specialist @ Deltek | Professional Services Hiring

Position Responsibilities :

Company Overview

We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills.

Job Summary

As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth‑oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.

Key Responsibilities

• Provide expert‑level support to clients using ComputerEase, addressing complex technical and functional issues.
• Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in the case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Required Qualifications

• 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
• Advanced knowledge of accounting principles and practices.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Preferred Qualifications

• Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).
• Previous mentoring or leadership experience in a support environment.
• Familiarity with AI‑driven support tools and technologies.

Why Join Deltek?

At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting‑edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work‑life balance and encourages continuous learning and development. Join us and help shape the future of ERP support while growing your career in a supportive and forward‑thinking company.