In-Office SF: Customer Success Manager (Accounting)

Cerebras; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cerebras is seeking a full-time Customer Experience team member in San Francisco to support Campfire customers. The role involves understanding customer needs in accounting software and providing necessary training and documentation.

With 2+ years of experience in accounting, the ideal candidate possesses strong communication skills and is proactive in solving customer needs. You'll collaborate closely with product and engineering teams to enhance customer satisfaction.

Qualifications

• 2+ years of experience in accounting audit, accounting, or finance.
• At least 1 year in implementation, solutions, support or customer success role preferred.
• Intermediate-level Microsoft Excel/Google Sheets skills.

Responsibilities

• Provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices.

Skills

Accounting expertise

Customer support

Technical aptitude

Excel skills

Education

Bachelor's degree in a relevant field

Job description

Cerebras is seeking a full-time Customer Experience team member in San Francisco to support Campfire customers. The role involves understanding customer needs in accounting software and providing necessary training and documentation.

With 2+ years of experience in accounting, the ideal candidate possesses strong communication skills and is proactive in solving customer needs. You'll collaborate closely with product and engineering teams to enhance customer satisfaction.