SF-Based Accounting Implementation Lead - Go-Lives

Campfire; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A tech-driven accounting firm in San Francisco is seeking a full-time Customer Experience team member. This role focuses on customer implementation and support, requiring over 5 years of experience in accounting or finance. The ideal candidate will demonstrate strong communication and problem-solving skills while managing customer relationships. This position operates in a fast-paced environment and emphasizes collaboration across teams.

Qualifications

• 5+ years in accounting audit, accounting, or finance.
• Experience in an implementation, solutions, or customer success role is a bonus.
• Strong technical aptitude for new software platforms.

Responsibilities

• Lead implementation process for new customers.
• Manage migration of customer data.
• Serve as a subject matter expert for training.
• Primary contact for assigned accounts during implementation.
• Collaborate with teams on customer feedback.
• Maintain best practices and documentation.

Skills

Accounting audit experience

Customer success experience

Technical aptitude

Excel/Google Sheets skills

Education

Bachelor's degree in a relevant field

Job description

A tech-driven accounting firm in San Francisco is seeking a full-time Customer Experience team member. This role focuses on customer implementation and support, requiring over 5 years of experience in accounting or finance. The ideal candidate will demonstrate strong communication and problem-solving skills while managing customer relationships. This position operates in a fast-paced environment and emphasizes collaboration across teams.