Accounting Associate II - Unemployment Tax Associate

Mainemuseums; Augusta (GA); Hybrid; Full time

Job summary

The Maine Department of Labor is seeking an Unemployment Tax Associate in Augusta. This role involves providing customer service, resolving tax issues, and requires strong analytical and communication skills. A hybrid work schedule is offered, along with comprehensive benefits.

Benefits

13 paid holidays

12 days of sick leave

3+ weeks of vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan

Qualifications

• Competency in conducting research and providing customer assistance.
• Experience in office and administrative support functions.

Responsibilities

• Provide customer service to employers regarding Unemployment Tax policy.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports when applicable.

Skills

Integrity

Communication

Patience

Analytical Skills

Detail-Oriented

Adaptability

Time Management

Organization skills

Education

Entry-level to intermediate training

Job description

Department of Labor - Bureau of Unemployment/Tax Division

Job Class Code: 6504
Grade: 16/Administrative
Salary: $18.76-$27.03/Hour
Location: Augusta

Opening Date: May 12, 2025

Closing Date: May 27, 2025

Do you have a great eye for detail and a passion for customer service? The Maine Department of Labor, Bureau of Unemployment, is seeking an Unemployment Tax Associate. We offer a flexible hybrid remote and in-office work schedule.

Primary responsibilities include:

1. Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
2. Research and resolve suspended tax reports and payments.
3. Adjust tax and wage reports when applicable.
4. Reconcile out-of-balance tax and wage reports.
5. Make liability determinations using established criteria and regulations.

Skills or knowledge required:

• Integrity: Upholding ethical standards and confidentiality with sensitive financial information.
• Communication: Ability to assist employers over the phone or in writing with reporting and compliance requirements.
• Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Analytical Skills: Research, gather, and analyze information to reach a conclusion.
• Detail-Oriented: Ensure that work is accurate.
• Adaptability: Able to shift tasks as priorities change.
• Time Management: Able to manage cases at varying points.
• Organization skills: Able to track documents for follow-up actions.

Minimum qualifications:

Entry-level to intermediate training, education, and/or experience in office and administrative support functions demonstrating competency in conducting research, compiling data, providing customer assistance, and using independent judgment to make determinations on routine business matters. All positions in this classification assume the qualifications of: Accounting Associate I.

Contact information:

Questions about this position should be directed to Barbara Crosier at 207-621-5157 or [e-mail]

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button, along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. Ensure your resume includes month and year for any experience listed, along with duties and responsibilities associated with each time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application, please download and print one here or contact our office at 207-623-6700. Paper applications should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330, or faxed to 207-287-2018. Please include the job title you are applying for. Applications cannot be accepted after the closing date.

Benefits of working for the State of Maine:

We support our workforce's health and wellbeing with a comprehensive benefits package, including:

• Work-Life Fit: 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service. Overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State pays 85%-95% of employee-only premiums, depending on salary. Use this chart to find the premium costs.
• Dental Insurance: The State pays 100% of employee-only dental premiums.
• Retirement Plan: The State contributes approximately 13.29% of pay for MSEA or 18.09% for Confidential employees towards MainePERS.

Additional wellness benefits are available through the Office of Employee Health and Wellness.

Note: Benefits may vary according to collective bargaining agreements and are prorated for part-time employees.

We aim to create a workplace where you can learn, grow, and refine your skills. We value diverse backgrounds and experiences that contribute to success in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and inclusivity. We are committed to providing accommodations for applicants with disabilities upon request.

If you're considering applying, we encourage you to do so. Your unique experiences and passion can set you apart.