Accounting Associate II - Unemployment Tax Associate

Maine; Augusta (ME); Hybrid; Full time

Job summary

The Maine Department of Labor is seeking an Unemployment Tax Associate in Augusta. This role involves providing customer service, resolving tax issues, and ensuring compliance with tax policies. The position offers a hybrid work schedule and a comprehensive benefits package, including health insurance and paid leave.

Benefits

Work-Life Balance

Health Insurance

Dental Insurance

Retirement Plan

Qualifications

• Competency in conducting research and compiling data.
• Providing customer assistance and using independent judgment.

Responsibilities

• Provide customer service to employers regarding Unemployment Tax policies.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports as applicable.

Skills

Integrity

Communication

Patience

Analytical Skills

Detail-Oriented

Adaptability

Time Management

Organizational Skills

Education

Entry-level to intermediate training

Job description

Location: Augusta, Maine, United States

Department of Labor - Bureau of Unemployment/Tax Division

Job Class Code: 6504

Grade: 16/Administrative

Salary: $18.76-$27.03/Hour

Location: Augusta

Opening Date: May 12, 2025

Closing Date: May 27, 2025

Do you have a great eye for detail and a passion for customer service? The Maine Department of Labor, Bureau of Unemployment, is seeking an Unemployment Tax Associate. We offer a flexible hybrid remote and in-office work schedule.

Primary responsibilities include:

• Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports when applicable.
• Reconcile out-of-balance tax and wage reports.
• Make liability determinations using established criteria and regulations.

Skills or knowledge required:

• Integrity: Upholding ethical standards and confidentiality with sensitive financial information.
• Communication: Ability to assist employers over the phone or in writing, with reporting and compliance requirements.
• Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Analytical Skills: Research, gather, and analyze information to reach a conclusion.
• Detail-Oriented: Ensure that work is accurate.
• Adaptability: Able to shift tasks as priorities change.
• Time Management: Able to manage cases at varying points.
• Organizational Skills: Able to track documents for follow-up actions.

Minimum qualifications:

Entry-level to intermediate training, education, and/or experience in office and administrative support functions demonstrating competency in conducting research, compiling data, providing customer assistance, and using independent judgment to make determinations on routine business matters. All positions in this classification assume the qualifications of: Accounting Associate I.

Contact information:

Questions about this position should be directed to Barbara Crosier at 207-621-5157 or [e-mail]

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button, along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. Ensure your resume includes month and year for any experience listed, along with duties and responsibilities. Any experience that was not full-time employment should be identified as such.

If you require a paper application, please download and print one here or contact our office at 207-623-6700. Paper applications should be submitted with a cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330, or faxed to 207-287-2018. Include the job title you are applying for. Applications cannot be accepted after the closing date.

Benefits of working for the State of Maine:

State employees embody our motto—"Dirigo" or "I lead"—providing essential services to Mainers daily. We support our workforce's health and wellbeing with a comprehensive total compensation package, including:

• Work-Life Balance: 13 paid holidays, 12 days of sick leave, 3+ weeks of vacation leave annually. Vacation accrual increases with years of service. Overtime-exempt employees receive personal leave.
• Health Insurance: The State pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annually), depending on salary. Use this chart to find premium costs for you and your family, including dependent coverage.
• Dental Insurance: The State pays 100% of employee-only dental premiums ($387.92 annually).
• Retirement Plan: The State contributes 13.29% of the employee's pay towards MainePERS for MSEA, or 18.09% for Confidential employees.

State employees are eligible for an extensive benefits package covering wellness. Learn more from the Office of Employee Health and Wellness.

Note: Benefits may vary based on collective bargaining agreements and are prorated for less than full-time employment.

We aim to create a workplace where you can learn, grow, and refine your skills. We value diverse backgrounds and experiences that contribute to success in this role.

As an Equal Opportunity employer, Maine State Government is committed to fostering an inclusive environment for all applicants, regardless of race, color, sex, sexual orientation, gender identity, disability, religion, age, ancestry, national origin, familial status, or genetics.

If you're interested in applying and require accommodations, we encourage you to do so. We look forward to your application.

Thinking about applying?

We encourage candidates from all backgrounds to apply, especially those from historically excluded communities. Your lived experience and passion can set you apart. Don't hesitate to apply!

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