Patient Account Associate II Credit Balance and Acct Review

Intermountain Healthcare; United States; Remote; Full time

Job summary

A leading healthcare provider in the United States is seeking a Patient Account Associate II to deliver exceptional customer service and manage complex account issues. The role involves payment processing, documentation, and effective communication with various stakeholders. Candidates should possess strong knowledge of revenue cycle management and billing regulations. This position offers a comprehensive benefits package and the opportunity to contribute to a supportive healthcare environment.

Benefits

Comprehensive benefits package

Qualifications

• Two (2)+ years of experience in hospital or physician insurance activities required.
• Knowledge of Medicaid and Medicare billing regulations required.

Responsibilities

• Identifies payment details and saves documentation.
• Researches and adjusts payment postings for account resolution.
• Interacts effectively with others through communication.

Skills

Communication

Revenue Cycle Management

Medical Terminology

Education

High School Diploma or equivalent (GED)

Tools

Epic Systems

Job description

Job Description:

Patient Account Associate II Credit Balance and Account Review

Job Profile Summary

Provides extraordinary care to our customers through friendly, courteous, and professional service by demonstrating a broad understanding of account handling processes, exceptional interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

1. Identifies appropriate payment details and saves backup documentation as appropriate.
2. Researches, validates, and makes adjustments to payment postings; follows up according to procedures and policies with the goal of account resolution.
3. Utilizes resources to find payment documentation and interprets payer contracts to ensure all codes on the patient's account match the contracts.
4. Initiates payer recoupments, refunds, and patient refunds where applicable, with follow-up in accordance with procedures and policies.
5. Navigates various payer claim portals and understands payer functionalities.
6. Interacts effectively with others through oral and written communication.
7. Operates computers and office equipment, including various software applications.
8. Reads and interprets computer monitors and documents in English.
9. Trains new and existing associates.

Skills

• Recognizes true overpayments from false credits.
• Possesses advanced knowledge of revenue cycle management and health insurance payers.
• Reads and understands payer contracts.
• Has advanced knowledge of Coordination of Benefits and EOBs.
• Identifies trends related to payer behavior, system or workflow issues, and escalates appropriately.
• Possesses advanced knowledge of medical terminology.
• Handles payments accurately.
• Demonstrates effective written and verbal communication skills.
• Assists leadership with mentoring peers and new hires.

Qualifications

• High School Diploma or equivalent (GED) required.
• Two (2)+ years of experience in hospital or physician insurance activities (Billing & Follow-Up) required.
• Knowledge of Medicaid and Medicare billing regulations required.
• Epic systems experience preferred.

Physical Requirements:

• Effective communication, both orally and in writing.
• Operate computers and office equipment, requiring manual dexterity.
• Read computer monitors and documents.
• Remain sitting or standing for extended periods.
• May require lifting, bending, kneeling, and reaching.

Location: Peaks Regional Office

Work City: Broomfield

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly rate ranges from $18.81 to $26.65, depending on experience.

We offer a comprehensive benefits package to support your well-being, covering physical, mental, and social health.

Learn more about our benefits here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We use the AI platform HiredScore to enhance your application experience. All final hiring decisions are made by Intermountain personnel to ensure fairness and privacy.

All positions are subject to closing without notice.