Customer Representative Associate II - Anticipated Vacancy

Maine; Augusta (ME); Hybrid; Full time

Job summary

The Maine Department of Labor is seeking a Customer Representative to assist employers with reporting and compliance. This role requires attention to detail and strong customer service skills, offering a hybrid work schedule. Join a supportive environment with comprehensive benefits.

Benefits

Work-Life Balance

Health Insurance

Dental Insurance

Retirement

Qualifications

• Experience in office support demonstrating customer service principles.
• Ability to make independent decisions following standard procedures.

Responsibilities

• Assist employers with reporting, eligibility, and compliance.
• Maintain accounts, enter data, and process mail.
• File and update standard documents and financial transactions.

Skills

Attention to Detail

Organization Skills

Problem Solving

Communication

Patience

Education

Customer Representative Assistant I

Customer Representative Assistant II

Customer Representative Associate I

Job description

Location: Augusta, Maine, United States

Department of Labor - Bureau of Unemployment/Tax

Job Class Code: 6598

Grade: 13/Administrative

Salary: $17.30-$24.91/Hour

Location: Augusta

Opening Date: May 12, 2025

Closing Date: May 27, 2025

Job Summary

Are you a detail-oriented problem-solver with a passion for customer service?

The Maine Department of Labor, Unemployment Tax Division, is seeking a Customer Representative to assist employers and payroll companies with reporting, eligibility, and compliance requirements. This role demands strong attention to detail as you will manage payments, data entry, and document processing. Use your customer service skills to communicate effectively via phone and online support. Enjoy the hybrid remote/in-office work schedule while contributing to your community.

Primary Responsibilities

• Assist employers and payroll companies with reporting, eligibility, and compliance in a phone queue and online portal.
• Maintain accounts, enter data, process mail, post payments, and update quarterly reports and corrections.
• File and update standard documents and financial transactions, including bankruptcies, foreclosures, securities, and liens.

Skills and Knowledge

• Attention to Detail: Verify, code, compute, and reconcile data on documents.
• Organization Skills: Track documents for follow-up.
• Ability to perform physical tasks such as lifting mail.
• Problem Solving: Resolve issues effectively.
• Good Judgement: Assess situations and make recommendations.
• Communication: Assist employers via phone and written communication.
• Patience: Support frustrated customers and providers.

Minimum Qualifications

Experience or education in office support demonstrating:

• Knowledge of customer service principles and assisting the public with applications, fees, examinations, or social services with compliance components.
• Ability to make independent decisions following standard procedures.

All positions require qualifications of Customer Representative Assistant I, II, and Associate I.

Preferred Qualifications

Customer Service Experience is preferred.

Contact Information

Questions? Contact Samuel Denson at [e-mail]

Application Instructions

Apply online via the 'Apply for this opening' button, including a cover letter, resume, and transcripts or certifications. Ensure your resume details months and years of employment, duties, and responsibilities. For paper applications, download from this link or call 207-623-6700. Submit completed applications, cover letter, and resume before the deadline to the Security & Employment Service Center at 45 Commerce Drive, Augusta, ME 04330, or fax to 207-287-2018. Include the job title.

Benefits

Working for Maine State Government offers a comprehensive benefits package, including:

• Work-Life Balance: 13 paid holidays, 12 sick days, over 3 weeks of vacation, with accrual increases.
• Health Insurance: The state pays 85%-95% of premiums, with detailed charts available.
• Dental Insurance: The state covers 100% of employee premiums.
• Retirement: Contributions to MainePERS, varying by employee category.

Our workplace fosters growth, learning, and inclusivity. We are committed to equal opportunity and providing accommodations for applicants with disabilities.

Thinking of Applying?

We encourage applicants from all backgrounds to apply, especially those from historically excluded communities. Share how your experience and passion set you apart.

Apply to this job