Customer Care Representative/Account Manager

Oliver Healthcare Packaging; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Oliver Healthcare Packaging is seeking a Customer Care Representative to provide customer service, project management, and account management support. The role ensures accurate order processing and realistic delivery dates while building long-term relationships with customers and stakeholders.

The position requires collaboration with cross-functional teams to ensure timely delivery and fulfillment of customer needs, maintaining data accuracy in CRM/ERP systems and driving improvements in service

Qualifications

• 4-year degree in Business related field, or comparable experience.
• 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience.

Responsibilities

• Provide customer service, project management, and account management support to internal and external customers.
• Play a critical role in the order management process ensuring timely processing of orders and delivery dates are confirmed.
• Develop long term relationships with assigned customers and key stakeholders.
• Liaise between customers and cross functional internal teams to ensure timely and successful delivery of orders.

Skills

Customer orientation

Teamwork

Partnership building

Independent work

Communication

Active listening

Stakeholder management

Diplomatic handling

Multitasking

Presentation skills

Microsoft Office

CRM experience

ERP experience

Education

4-year degree in Business related field, or comparable experience

Tools

CRM

ERP

Microsoft Office

Job description

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

Education

• 4-year degree in Business related field, or comparable experience

Experience

• 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

Interpersonal Skills

• Customer Orientation – ability to focus on the changing needs and wants of the customer
• Strong teamwork and problem-solving skills
• The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
• Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations.
• Strong written and verbal communication skills
• Strong active listening skills
• Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
• Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.

Technical Skills

• Strong Microsoft Office skills and experience with CRM, ERP and business applications
• Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately

Other Skills

• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent learning and presentation skills