Account Supervisor

D 1services; Chattanooga (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus per financial KPI achieved

5 Days of Vacation per year

5 PTO days per year

Job summary

A cleaning service company located in Chattanooga is seeking an Account Manager to oversee nightly cleaning operations. This role involves training staff, managing timekeeping, and ensuring compliance with safety regulations. Ideal candidates will have strong communication skills, the ability to multi-task, and a reliable work history. Benefits include a monthly bonus, vacation days, and PTO.

Qualifications

• Able to communicate in English; Spanish is a plus.
• Work history demonstrating work ethic and responsibility.
• Must be physically able to perform job tasks without limitations.
• Must have the ability to work independently and as a team member.
• Able to lift 35 lbs.
• Physically able to be on your feet during an entire shift; walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching.
• Must be able to pass a criminal background check.
• Must have a valid driver's license and reliable transportation.
• Must pass oral drug test.

Responsibilities

• Oversee the cleaning of assigned facilities on a nightly basis.
• Train and support new employees on tasks.
• Submit daily reports regarding employee issues and supply shortages.
• Provide re‑training to employees when necessary and provide feedback on nightly reports.
• Submit daily reports to the office no later than 1:00 pm for the previous day/night (employee issues/supply shortages and problems with accounts, alarms, etc.).
• Cross‑train employees to work in buildings to provide coverage when needed.
• Ensure facilities have working equipment and enough supplies to get the job done.
• Ensure compliance with policies and procedures.
• Ensure the appropriate attire is worn by D1 employees.
• Ensure safety and security measures are enforced at all times.
• Immediately report any situation that may be considered a safety issue.
• Follow‑up on customer complaints (coordinate with the office).
• Perform other duties/tasks as assigned.

Skills

Communication in English

Positive attitude

Multi-tasking

Dependability

Physical stamina

Job description

An Account Manager manages and performs all cleaning functions. They oversee projects, various tasks, and supervise the day‑to‑day performance of cleaning staff to ensure the job is done according to Standard. Account managers will perform administrative tasks such as submitting a nightly report and doing walk‑thru inspections with the Customer. The Account Manager will manage the nightly routine work, manage timekeeping and hold the D1 standard.

Responsibilities

• Oversee the cleaning of facilities assigned to you on a nightly/regular basis.
• Train and support new employees.
• Train new employees on how to use the time‑keeping system, and report any problems to the office.
• Provide re‑training to employees when necessary and provide feedback on nightly reports.
• Submit daily reports to the office no later than 1:00 pm for the previous day/night (employee issues/supply shortages and problems with accounts, alarms, etc.).
• Cross‑train employees to work in buildings to provide coverage when needed.
• Ensure facilities have working equipment and enough supplies to get the job done.
• Ensure compliance with policies and procedures.
• Ensure the appropriate attire is worn by D1 employees.
• Ensure safety and security measures are enforced at all times.
• Immediately report any situation that may be considered a safety issue.
• Follow‑up on customer complaints (coordinate with the office).
• Perform other duties/tasks as assigned.

Qualifications Needed

• Able to communicate in English. Spanish is a plus.
• Must be able to multi‑task, be dependable, have excellent communication skills, and maintain a positive attitude.
• Work history that demonstrates work ethic and responsibility.
• Must have the ability to work independently and as a team member.
• Able to lift 35 lbs.
• Physically able to be on your feet during an entire shift; walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching.
• Must be able to pass a criminal background check.
• Must have a valid driver's license and reliable transportation.
• Must pass oral drug test.

Benefits

• Monthly bonus per financial KPI achieved.
• 5 Days of Vacation per year.
• 5 PTO days per year.

Hours

• 2nd Shift: 2 pm – 10 pm.

Location

• Chattanooga, TN 37421: Reliably commute or planning to relocate before starting work (Required).