Account Manager

GDI Integrated Facility Services; Bloomington (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Account Manager based in Bloomington, Illinois. This role involves operational accountability for the assigned account, including managing and training the janitorial team to meet customer expectations. Key responsibilities include onboarding new employees, responding to customer inquiries, and managing employee relations.

The ideal candidate will have at least 2 years of management experience in the janitorial industry, excellent customer service skills, and the ability to multitask effectively. This is a pivotal role to ensure service excellence and adherence to safety protocols.

Qualifications

• Minimum 2 years of management experience in the janitorial industry.
• Ability to meet deadlines and make decisions under pressure.
• Independent judgment and high integrity.

Responsibilities

• Manage and train the janitorial staff.
• Respond to customer concerns and ensure resolution.
• Onboard new employees and provide training.

Skills

Customer service skills

Attention to detail

Verbal communication skills

Organizational skills

Multi-tasking

Tools

MS Office (Word, Excel, Outlook)

Job description

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Schedule

• Tuesday - Saturday @8:30AM - 5:00PM

Essential Duties

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

GDI, Inc. is an Equal Opportunity Employer.