Account Manager

HM Solutions, Inc; Harrington (DE); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health, Dental & Vision

401K after 90 days

Vacation after 1 year

Laptop and cell phone provided

Job summary

HM Solutions, Inc. is hiring an Account Manager to oversee cleaning services at designated sites. You will lead a team of custodians, ensure assignments are completed safely and on time, and maintain excellent client relations.

This working manager role requires flexibility and open availability. The position offers full-time hours with company-provided devices and benefits after probation. You will contribute to high-quality service across various environments.

Qualifications

• Experience in client relations and facility services preferred.
• Experience in supervising custodial or service teams is a plus.
• Strong communication and interpersonal skills required.
• Ability to prioritize tasks and manage schedules effectively.
• Willingness to learn about cleaning products and safety procedures.

Responsibilities

• Maintain good client relations and resolve issues promptly.
• Oversee custodial staff and train new hires as needed.
• Interview and assist in hiring decisions.
• Enforce policies, manage budgets for labor and supplies.
• Monitor quality control and schedule adherence across shifts.
• Ensure contract compliance and timely service delivery.

Skills

Client relations

Team leadership

Communication skills

Customer service

Time management

Multitasking

Basic computer skills

Job description

HM Solutions is seeking a dedicated and detail-oriented Account Manager to join our team. This role is essential in ensuring that our facilities are clean, safe, and well-maintained. The ideal candidate will possess a strong work ethic, attention to detail, and a commitment to providing high-quality cleaning services across various environments. The Janitorial Account Manager is assigned to a designated worksite overseeing a group of custodians to assure assignments are completed in an effective, efficient, safe and timely manner, and overseeing all custodial activities on all shifts. This is a working manager position.

This position requires great flexibility.

Hours: Open availability

Compensation: $20/hr

ESSENTIAL DUTIES

• Maintain good client relations.
• Resolve all customer issues in a timely manner.
• Participate in interviewing, make hiring decisions, and train new hires.
• Enforces policy and procedures. May be required to discipline, suspend or terminate employees.
• Maintains distribution and delivery of supplies and equipment to custodial staff.
• Team leadership Abilities
• Monitor to ensure quality control expectations are met
• Manage expenditures such as labor and supplies to budget
• Manage schedules to ensure contract compliance
• Review employee performance and be able to execute training and corrective action plans
• Complete all quality control programs in accordance with company guidelines
• Ability to self-manage daily activities without supervision.

SKILLS AND KNOWLEDGE

• Basic computer knowledge
• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks
• Ability to work effectively with a team.
• Ability to work independently as needed to support the group effort
• Basic knowledge of cleaning products or willing to learn.

BENEFITS

• Health, Dental and Vision after 60 days
• 401K after 90 days
• Full time employees 1 week paid vacation after 1 full year of service
• Laptop for company use along with cell phone.

HM Solutions, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law.HM Solutions also provides reasonable