Strategic Account Manager: Growth & Retention

ePac Flexible Packaging; Schiller Park (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical options

Dental insurance

Vision care

Disability insurance

401K with employer match

Paid time off

Paid holidays

Job summary

ePac Flexible Packaging is a fast-growing global packaging company seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner post-year-one, preventing churn and identifying growth opportunities while serving as the main contact for customers.

Successful candidates will manage inbound inquiries, educate customers on new features, and coordinate with internal teams to ensure delivery and satisfaction.

Qualifications

• 2-4 years of experience in account management or customer success.
• Excellent organizational skills with the ability to manage a large portfolio of accounts.
• Strong communication and problem-solving skills.
• A proactive, customer-centric mindset.

Responsibilities

• Establish a regular proactive communication cadence (monthly check-ins, semi-annual reviews) in line with KPIs.
• Identify and pursue opportunities for account growth, including increased order frequency and new product adoption.
• Handle inbound inquiries and service escalations from assigned accounts, acting as liaison with internal teams.
• Educate customers on new product features and best practices. Prepare sales information for customers.
• Identify high growth potential customers and prioritize them with increased outreach and quarterly business reviews.
• Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes.
• Maintain CRM records on accounts and establish buying influences, budgets and purchasing criteria.
• Maintain relationships with customer service, prepress, quality, scheduling, planning to manage each account effectively.
• Secure and place orders considering delivery dates and inventory levels for fulfillment.
• Develop customer retention and brand management strategies; manage current relationships and contracts; help resolve billing questions.

Skills

Team Building

Communication

Multitasking

Prioritization

Adaptability

Education

Bachelor's degree

Tools

Salesforce

Job description

ePac Flexible Packaging is a fast-growing global packaging company seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner post-year-one, preventing churn and identifying growth opportunities while serving as the main contact for customers.

Successful candidates will manage inbound inquiries, educate customers on new features, and coordinate with internal teams to ensure delivery and satisfaction.