Account Specialist

Sealed Air Corporation; Simpsonville (SC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Job summary

Sealed Air, a world-class packaging solutions provider, seeks an Account Specialist to own the end-to-end order lifecycle within an assigned portfolio. You will be the frontline in customer relations, ensuring accurate processing and timely delivery.

In this role you will communicate changes, resolve issues, escalate when needed, and collaborate with sales to uncover upsell opportunities while maintaining high service standards across time zones.

Qualifications

• Relevant work experience in customer service or account support.
• Experience with ERP/CRM platforms such as SAP, Oracle, or Salesforce.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Own and manage the complete order lifecycle from entry through delivery and invoicing.
• Advise customers proactively of changes or impact to receipt and timing.
• Resolve customer issues independently, escalating only when needed.
• Handle calls and messages in line with procedures; avoid voicemail backlog.
• Record and resolve complaints; coordinate with other departments for resolution.
• Build relationships with customers and manage mutual benefit requests.
• Identify upsell/cross-sell opportunities and qualify with sales partners.

Skills

Customer service

CRM software

ERP systems

Communication

Tools

SAP

Oracle

Salesforce

Job description

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Job Description

We are Sealed Air, a world-class company providing global packaging services with a commitment to making ourworld better than we found it.

What will you do as a Account Specialist at Sealed Air?

An Account Specialist at Sealed Air owns the complete order lifecycle for an assigned portfolio of customers. They are the front line of the customer relationship, resolving issues independently so that our sales partners can stay focused on growth, and making sure customers get what they expect, when they expect it.

• Own and manage the complete order lifecycle from entry through delivery and invoicing, ensuring orders areprocessed efficiently, accurately, and in line with policies and procedures.


• Advise customers proactively of any change or impact to what they will receive and when, including shortages,price or SKU discrepancies, and delivery timing.


• Resolve customer issues independently wherever possible, escalating only what genuinely requires it.


• Handle incoming calls and messages in line with departmental procedures and service standards, with no callgoing to voicemail.


• Record, own, and resolve customer complaints, coordinating with other departments where needed to reach a full resolution.


• Build working relationships with assigned customers and use those relationships to manage requests for mutualbenefit.


• Identify and communicate upsell and cross-sell opportunities based on ordering patterns, business expansionsignals, or unmet needs, and qualify them for the sales partner.

Why do we need you?

• You are the reason a customer trusts that their order is handled, and the reason our sales team can spend theirtime on growth rather than order management.


• You act as a point of reference for the sales organization on everything relating to the order process anddistribution.


• You keep the manager and sales partners current on account progress, product and range development, and anyissue that could affect the customer.


• You play an active role in change, communicating positively to internal and external customers as processesevolve.


• You attend relevant meetings and bring forward ways we can improve the service we offer.

Qualifications

What skills will help you succeed?

• Relevant work experience in a customer service, customer success, or account support function is preferred.


• Experience with an ERP or CRM platform such as SAP, Oracle, or Salesforce.


• Exceptional attention to detail and a commitment to the order accuracy standard published for the department.


• Strong written and verbal communication, with the confidence to deliver difficult news early and clearly.


• Adept at problem solving and managing escalations under time pressure.


• Flexible with work hours, since there is a requirement to cover different time zones.


• A desire to challenge current processes for improvement.

Benefits and Perks

• 401(k)


• 401(k) matching


• Dental insurance


• Disability insurance


• Employee assistance program


• Employee discounts


• Flexible spending account


• Health insurance


• Life insurance


• Paid elder care


• Paid time off


• Parental leave


• Professional development assistance


• Retirement plan


• Tuition reimbursement


• Vision insurance

Qualifications

Additional Information

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.