Account Specialist

Sealed Air; Simpsonville (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Sealed Air is seeking an Account Specialist who will own the complete order lifecycle for a portfolio of customers. You will be the frontline of the customer relationship, resolving issues independently so our sales partners can stay focused on growth, and ensuring customers get what they expect, when they expect it.

You will manage the order lifecycle from entry through delivery and invoicing, advise customers proactively of any changes, resolve issues, handle calls, and build relationships to

Qualifications

• Experience in customer service or account support roles.
• Experience with an ERP/CRM such as SAP, Oracle, or Salesforce.
• Excellent attention to detail and order accuracy.
• Strong written and verbal communication skills.
• Proven problem-solving and escalation management abilities.
• Flexible hours to cover different time zones.
• Willingness to challenge current processes for improvement.

Responsibilities

• Own the complete order lifecycle from entry through delivery and invoicing.
• Advise customers of changes to orders, timing, or pricing.
• Resolve issues independently and escalate only when needed.
• Handle inbound calls and messages in line with procedures.
• Record and resolve customer complaints across departments.
• Develop relationships with assigned customers.
• Identify upsell and cross-sell opportunities and qualify for sales partners.

Skills

Order management

ERP/CRM tools

Attention to detail

Communication

Problem solving

Time zones

Process improvement

Tools

SAP

Oracle

Salesforce

Job description

We are Sealed Air, a world-class company providing global packaging services with a commitment to making ourworld better than we found it.

What will you do as a Account Specialist at Sealed Air?

An Account Specialist at Sealed Air owns the complete order lifecycle for an assigned portfolio of customers. Theyare the front line of the customer relationship, resolving issues independently so that our sales partners can stayfocused on growth, and making sure customers get what they expect, when they expect it.

• Own and manage the complete order lifecycle from entry through delivery and invoicing, ensuring orders areprocessed efficiently, accurately, and in line with policies and procedures.
• Advise customers proactively of any change or impact to what they will receive and when, including shortages,price or SKU discrepancies, and delivery timing.
• Resolve customer issues independently wherever possible, escalating only what genuinely requires it.
• Handle incoming calls and messages in line with departmental procedures and service standards, with no callgoing to voicemail.
• Record, own, and resolve customer complaints, coordinating with other departments where needed to reach a full resolution.
• Build working relationships with assigned customers and use those relationships to manage requests for mutualbenefit.
• Identify and communicate upsell and cross-sell opportunities based on ordering patterns, business expansionsignals, or unmet needs, and qualify them for the sales partner.

Why do we need you?

• You are the reason a customer trusts that their order is handled, and the reason our sales team can spend theirtime on growth rather than order management.
• You act as a point of reference for the sales organization on everything relating to the order process anddistribution.
• You keep the manager and sales partners current on account progress, product and range development, and anyissue that could affect the customer.
• You play an active role in change, communicating positively to internal and external customers as processesevolve.
• You attend relevant meetings and bring forward ways we can improve the service we offer.

Qualifications

What skills will help you succeed?

• Relevant work experience in a customer service, customer success, or account support function is preferred.
• Experience with an ERP or CRM platform such as SAP, Oracle, or Salesforce.
• Exceptional attention to detail and a commitment to the order accuracy standard published for the department.
• Strong written and verbal communication, with the confidence to deliver difficult news early and clearly.
• Adept at problem solving and managing escalations under time pressure.
• Flexible with work hours, since there is a requirement to cover different time zones.
• A desire to challenge current processes for improvement.

Benefits and Perks

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability -it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success -meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.