Account Specialist

Sealed Air Corporation; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Charlotte, NC is seeking an Account Specialist to own the complete order lifecycle for an assigned customer portfolio. You will be the front line of the customer relationship, resolving issues independently so sales partners can focus on growth.

You will manage orders from entry to delivery and invoicing, communicate timing and changes, resolve problems, and identify upsell opportunities while collaborating with other departments to ensure customer satisfaction.

Qualifications

• Experience in customer service, customer success, or account support preferred.
• Experience with ERP/CRM platforms like SAP, Oracle or Salesforce.
• Attention to detail and accuracy as per department standards.
• Strong written and verbal communication; able to deliver news clearly.

Responsibilities

• Own and manage the complete order lifecycle from entry through delivery and invoicing.
• Advise customers proactively of changes or impacts to orders, including shortages, pricing, or SKU discrepancies.
• Resolve customer issues independently; escalate only when needed.
• Handle incoming calls and messages per procedures; no voicemail in scope.
• Record, own, and resolve customer complaints; coordinate with other departments to reach resolution.
• Build relationships with assigned customers; manage requests for mutual benefit.
• Identify upsell/cross-sell opportunities based on ordering patterns or unmet needs.

Skills

Customer service

ERP/CRM experience

Attention to detail

Communication

Problem solving

Time-zone coverage

Process improvement

Tools

SAP

Oracle

Salesforce

Job description

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

What will you do as a Account Specialist at Sealed Air?

An Account Specialist at Sealed Air owns the complete order lifecycle for an assigned portfolio of customers. They are the front line of the customer relationship, resolving issues independently so that our sales partners can stay focused on growth, and making sure customers get what they expect, when they expect it.

• Own and manage the complete order lifecycle from entry through delivery and invoicing, ensuring orders are processed efficiently, accurately, and in line with policies and procedures.
• Advise customers proactively of any change or impact to what they will receive and when, including shortages, price or SKU discrepancies, and delivery timing.
• Resolve customer issues independently wherever possible, escalating only what genuinely requires it.
• Handle incoming calls and messages in line with departmental procedures and service standards, with no call going to voicemail.
• Record, own, and resolve customer complaints, coordinating with other departments where needed to reach a full resolution.
• Build working relationships with assigned customers and use those relationships to manage requests for mutual benefit.
• Identify and communicate upsell and cross-sell opportunities based on ordering patterns, business expansion signals, or unmet needs, and qualify them for the sales partner.

Why do we need you?

• You are the reason a customer trusts that their order is handled, and the reason our sales team can spend their time on growth rather than order management.
• You act as a point of reference for the sales organization on everything relating to the order process and distribution.
• You keep the manager and sales partners current on account progress, product and range development, and any issue that could affect the customer.
• You play an active role in change, communicating positively to internal and external customers as processes evolve.
• You attend relevant meetings and bring forward ways we can improve the service we offer.

Qualifications

What skills will help you succeed?

• Relevant work experience in a customer service, customer success, or account support function is preferred.
• Experience with an ERP or CRM platform such as SAP, Oracle, or Salesforce.
• Exceptional attention to detail and a commitment to the order accuracy standard published for the department.
• Strong written and verbal communication, with the confidence to deliver difficult news early and clearly.
• Adept at problem solving and managing escalations under time pressure.
• Flexible with work hours, since there is a requirement to cover different time zones.
• A desire to challenge current processes for improvement.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance