Account Specialist: Customer Success & Operations Lead

Employee Magnets; Grapevine (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Employee Magnets in Grapevine, TX is seeking an Account Specialist who delivers exceptional customer service while coordinating with the depot, engineer, receiving, QC and shipping to resolve status escalations and expedite repairs. You will be the primary contact between the company and customers, handling inquiries, resolving issues, and providing high‑quality service.

Proactive communication, data interpretation, and reporting are essential.

Qualifications

• Bachelor's degree or better in business, supply chain, or related field.
• 2+ years of working experience in account management preferred.

Responsibilities

• Act as a liaison between customers and depot, engineer, receiving, QC and shipping to resolve status escalation and expedited repairing.
• Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions.
• Be the primary point of contact between the company and customers. Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Handing inbound, and outbound RMA shipments and defective parts. Verifying the accuracy and completeness of the received and shipped items.
• Collaborating with the team and analyzing production output, lead times, and resource availability to determine the feasibility of production plans.
• Report production status and any production issues to internal and external teams.

Skills

Data interpretation

Report writing

Analytical thinking

Communication skills

Time management

Organization

Customer service

Problem solving

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite

Job description

Employee Magnets in Grapevine, TX is seeking an Account Specialist who delivers exceptional customer service while coordinating with the depot, engineer, receiving, QC and shipping to resolve status escalations and expedite repairs. You will be the primary contact between the company and customers, handling inquiries, resolving issues, and providing high‑quality service.

Proactive communication, data interpretation, and reporting are essential.